Senior Travel Consultant - Temporary

BCD Travel; Maharashtra; On-site; INR 500,000 - 750,000; Full time

Benefits offered by this job

Flexible working hours and remote work

Travel industry perks and discounts

Career growth opportunities

Job summary

BCD Travel, a global travel leader, is seeking a Senior Travel Consultant in Mumbai for a 3-month temporary contract. You will handle requests via multiple channels and provide active travel consultation to business customers, including up-selling related products.

You will be the primary contact for customers, work with the team to deliver day-to-day support, and coach colleagues when team lead is absent. Strong GDS Amadeus skills and English communication are required.

Qualifications

• Extensive Travel Agent experience.
• Detail-oriented and able to work under pressure.
• Comfortable in a fast-paced, 24/7 service environment.
• Strong English verbal and written communication.

Responsibilities

• Expertly use the appropriate BCD Travel tools and systems to complete requests.
• Anticipate and provide assistance on potential challenges that may arise for the customer.
• Respond to the customer promptly and provide undivided attention to the request.
• Seek opportunities to review operational processes and the commercial relationship with customer and provide suggestions for improvement.
• Perform quality management such as error management and assist in projects as assigned.
• Meet individual and team goals.

Skills

Travel agent experience

Attention to detail

24/7 service environment

GDS Amadeus

English communication

Tools

GDS Amadeus

Job description

This is a 3 month Temporary Contract The Senior Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

Shape What's Next With BCD

Senior Travel Consultant, ERM

Full time, Mumbai, India

This is a 3 month Temporary Contract The Senior Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance. The Senior Travel Consultant works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned
• Meet individual and team goals

What You'll Bring

• Extensive Travel Agent experience
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service and problem resolution skills

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

• Career site BCD
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.bcdtravel.com/blog/

What’s In It For You

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year