Corporate Senior Travel Consultant

Jobgether; India; Remote; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Flexible working hours

Remote opportunities

Career development

Exposure to travel technology

Generous vacation allowance

Wellbeing support

Travel industry perks

Inclusive workplace

Competitive compensation

Job summary

Jobgether, on behalf of a partner company, seeks a Corporate Senior Travel Consultant in India to manage travel requests across channels and deliver personalized service.

You will advise business travelers, optimize itineraries, and identify opportunities to upsell services while supporting colleagues and driving process improvements in a fast-paced, global environment.

Qualifications

• Travel agent or consultant with corporate travel operations experience.
• Excellent English communication, both written and spoken.
• Strong knowledge of travel industry practices and policies.
• Ability to guide colleagues and share operational knowledge.
• Comfort with a fast-paced, 24/7 service environment.
• Proficient using travel booking tools and systems.

Responsibilities

• Manage corporate travel requests via phone, email, and channels.
• Advise on itineraries and travel options, suggesting add-ons as appropriate.
• Deliver excellent customer service and resolve issues professionally.
• Identify and resolve disruptions, offering proactive solutions.
• Use travel systems effectively to process requests accurately.
• Support teammates with operational procedures and policies.
• Coach consultants when team leadership is unavailable.
• Improve workflows and contribute to quality management.
• Collaborate across global teams to meet performance goals.

Skills

Travel industry experience

Customer service excellence

Attention to detail

Multitasking and prioritization

Communication skills

Global team collaboration

Adaptability

Initiative and independence

Leadership and coaching

Tools

Amadeus

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Corporate Senior Travel Consultant based in India.

Join a global business travel team where your expertise helps corporate customers navigate complex travel arrangements with confidence. As a Corporate Senior Travel Consultant, you will manage incoming travel requests across multiple communication channels while delivering accurate, efficient, and personalized service. You will advise business travelers, recommend suitable travel solutions, and identify opportunities to enhance their experience through relevant additional services. Beyond customer support, you will contribute to operational quality, process improvements, and the resolution of challenging travel situations. You will also serve as a trusted resource for colleagues, sharing guidance on policies and procedures and supporting the development of other consultants. In this fast-paced, international environment, you will have opportunities to strengthen your expertise, collaborate across regions, and help shape the future of corporate travel.

Accountabilities

• Manage Corporate Travel Requests: Handle incoming customer requests through phone, email, and other communication channels, ensuring accurate and timely responses.

• Provide Expert Travel Consultation: Advise business customers on travel options, itineraries, and relevant travel information while identifying opportunities to recommend additional products and services.

• Deliver Excellent Customer Service: Act as a primary point of contact for customers, provide focused attention to their needs, and resolve issues professionally and efficiently.

• Anticipate and Resolve Challenges: Identify potential travel disruptions or service issues and proactively assist customers in finding appropriate solutions.

• Use Travel Systems Effectively: Apply the appropriate travel booking tools, systems, and processes to manage requests accurately and efficiently.

• Support Team Members: Serve as a first point of contact for colleagues seeking guidance on operational procedures, policies, and complex travel requests.

• Coach and Guide Consultants: Provide practical support and coaching to travel consultants when the team leader is unavailable.

• Improve Operational Processes: Review workflows and customer service practices, identify opportunities for improvement, and recommend changes that enhance efficiency and service quality.

• Contribute to Quality Management: Support error management, quality assurance activities, and operational projects as assigned.

• Collaborate Across Global Teams: Work effectively within a multinational, multi-regional operating environment while contributing to individual and team performance goals.

Requirements

• Travel Industry Experience: Extensive experience as a travel agent or travel consultant, with a strong understanding of corporate travel operations.

• GDS Expertise: Advanced proficiency in Amadeus and the ability to use travel booking systems confidently and efficiently.

• Industry Knowledge: Solid understanding of travel industry practices, policies, procedures, and operational processes.

• Customer Service Excellence: Demonstrated ability to deliver professional customer service, manage expectations, and resolve problems effectively.

• Attention to Detail: Strong organizational skills and a commitment to accuracy, particularly when handling complex requests under pressure.

• Multitasking and Prioritization: Ability to manage multiple requests and competing priorities while maintaining service quality and meeting deadlines.

• Communication Skills: Strong written and verbal English skills for customer interactions, documentation, and collaboration with colleagues across regions.

• Global Team Collaboration: Proven ability to work effectively within a geographically distributed, multi-regional operations team.

• Adaptability: Comfortable working in a fast-paced, 24/7 service environment and responding to changing customer needs.

• Initiative and Independence: Ability to manage assigned requests autonomously, anticipate potential issues, and take proactive steps to resolve them.

• Leadership and Coaching: Ability to guide colleagues, share operational knowledge, and provide support when team leadership is unavailable.

Benefits

• Flexible Working Arrangements: Flexible working hours, with work-from-home or remote opportunities depending on role and operational requirements.

• Work From Anywhere: Opportunity to work from anywhere for up to 60 days per year, subject to applicable conditions.

• Career Development: Opportunities to develop professional skills, expand industry expertise, and progress your career.

• Innovative Environment: Exposure to travel technology and the opportunity to contribute to the evolution of corporate travel services.

• Generous Vacation Allowance: Paid time off to rest, recharge, and maintain a healthy work-life balance.

• Wellbeing Support: A compensation package that includes resources supporting mental, physical, and financial wellbeing.

• Travel Industry Perks: Access to professional benefits and discounts within the travel industry.

• Inclusive Workplace: A collaborative environment that values diversity, different perspectives, and equal opportunity.

• Compensation: A competitive package is offered, but no specific salary range was provided.

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