Senior Training Manager - Chennai

Urban Company (UC); Chennai District; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Urban Company (UC) seeks an experienced Senior Training Manager for our Cleaning Category in Chennai. The role focuses on leading all training initiatives, developing and refining training content, and delivering technical and behavioral training to partner professionals to ensure a delightful customer experience.

Responsibilities include managing training programs, coaching training managers, and collaborating with cross-functional teams to close training gaps while staying updated on industry

Responsibilities

• Manage all training programs for professionals offering home cleaning services in the allotted city.
• Develop and refine training content, ensuring it aligns with industry standards and best practices.
• Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.
• Implement strategies to improve service quality through training interventions.
• Lead, coach, and provide guidance to training managers ensuring capability building and performance excellence.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
• Stay updated on industry trends and best practices in training and development for blue-collar workers.

Job description

Job Description

Location - Chennai (Tamil is must)

We are seeking an experienced Senior Training Manager for our Cleaning Category to join our dynamic team. The STM will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer experience.

What You\'ll Do

Manage all training programs for professionals offering home cleaning services in the allotted city.

Develop and refine training content, ensuring it aligns with industry standards and best practices.

Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.

Implement strategies to improve service quality through training interventions.

Lead, coach, and provide guidance to training managers ensuring capability building and performance excellence.

Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.

Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.

Stay updated on industry trends and best practices in training and development for blue-collar workers.