Senior Training Manager (Cleaning)

Urban Company (UC); Chennai District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Urban Company (UC) in Chennai seeks a Training Lead to oversee all training programs for home cleaning professionals in the city, ensuring SOP delivery and high service quality.

You will develop training content, mentor a team, monitor effectiveness, and collaborate with cross-functional teams to close skill gaps while staying updated on industry best practices.

Qualifications

• Bachelor's degree or higher in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in top-tier Hotels, Facility Management, or Startups, focused on training and development.
• Strong leadership and communication skills with the ability to inspire and motivate teams.
• Proven experience in managing teams of professionals, preferably in hotels or facilities management.
• Demonstrated expertise in developing and delivering training content for blue-collar workers.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences and driving continuous improvement.

Responsibilities

• Lead all training programs for professionals offering home cleaning services in the allotted city.
• Develop and refine training content, aligning with industry standards and best practices.
• Provide hands-on training and support to professional partners on SOPs to ensure high-quality service delivery.
• Implement strategies to improve service quality through training interventions.
• Lead a team of professionals, guiding and supporting consistent training delivery across locations.
• Monitor and evaluate training program effectiveness and adjust to evolving business needs.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
• Stay updated on industry trends and best practices in training and development for blue-collar workers.

Skills

Leadership

Training & Development

Communication

Content Development

Project Management

SOPs

Industry Knowledge

Education

Bachelor's degree in Hospitality Management

Job description

Location: Chennai

What Youll Do:

• Lead all training programs for professionals offering home cleaning services in allotted city.
• Develop and refine training content, ensuring it aligns with industry standards and best practices.
• Provide hands‑on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high‑quality services.
• Implement strategies to improve service quality through training interventions.
• Lead a team of professionals, providing guidance and support to ensure consistent training delivery across all locations.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
• Stay updated on industry trends and best practices in training and development for blue-collar workers.

What We Need:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Proven experience in managing teams of professionals, preferably in hotels or facilities management.
• Demonstrated expertise in developing and delivering training content for blue-collar workers.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences and driving continuous improvement.