Training Manager - Chennai

Urban Company (UC); Chennai District; On-site; INR 1,000,000 - 1,300,000; Full time

Job summary

Urban Company is seeking an experienced Training Manager to lead training and capability-building initiatives for the InstaHelp team in Chennai. The role involves delivering theoretical classroom training and extensive on-the-job programs to ensure partners acquire technical skills, service knowledge, system understanding, and operational standards.

You will conduct practical demonstrations across cleaning services, train on processes, safety guidelines, and customer handling, and ensure proper

Responsibilities

• Plan, design, and deliver classroom/theoretical training and OJT programs for InstaHelp partners.
• Conduct practical demonstrations and hands-on training for Kitchen Cleaning, Floor Cleaning, Bathroom Cleaning, Deep Cleaning, and other relevant home-cleaning services.
• Train partners on service processes, SOPs, safety guidelines, quality standards, and customer handling.
• Provide hands-on demonstrations of equipment, tools, cleaning products, and appropriate cleaning techniques.
• Train partners on Urban Company's systems/apps, including job acceptance, service workflow, order handling, attendance, and other operational processes.
• Conduct mock sessions, role plays, demonstrations, and practical assessments to evaluate trainee readiness.
• Monitor OJT performance and provide real-time feedback, coaching, and corrective guidance.
• Identify skill gaps and conduct refresher or corrective training wherever required.
• Maintain training records, attendance, assessment scores, certification status, and partner performance data.

Job description

About the Role

We are looking for an experienced and hands-on Training Manager to lead the training and capability-building initiatives for the InstaHelp team at Urban Company.

Location

Chennai + Tamil Language

The role will be responsible for delivering both theoretical/classroom and On-the-Job Training (OJT) programs to ensure partners are equipped with the right technical skills, service knowledge, system understanding, and operational standards.

Key Responsibilities

• Plan, design, and deliver classroom/theoretical training and OJT programs for InstaHelp partners.
• Conduct practical demonstrations and hands-on training for Kitchen Cleaning, Floor Cleaning, Bathroom Cleaning, Deep Cleaning, and other relevant home-cleaning services.
• Train partners on service processes, SOPs, safety guidelines, quality standards, and customer handling.
• Provide hands-on demonstrations of equipment, tools, cleaning products, and appropriate cleaning techniques.
• Train partners on Urban Company's systems/apps, including job acceptance, service workflow, order handling, attendance, and other operational processes.
• Conduct mock sessions, role plays, demonstrations, and practical assessments to evaluate trainee readiness.
• Monitor OJT performance and provide real-time feedback, coaching, and corrective guidance.
• Identify skill gaps and conduct refresher or corrective training wherever required.
• Maintain training records, attendance, assessment scores, certification status, and partner performance data.