Senior Trainer

Policybazaar; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Policybazaar in Chennai is seeking a dynamic Motor Insurance Sales Trainer to lead end-to-end classroom sessions, equipping the sales team with deep product knowledge, effective selling techniques, and customer handling skills. You will onboard new hires, identify training needs, and provide ongoing coaching and performance feedback to drive conversions and productivity in a fast-paced BFSI environment.

This role requires fluent Tamil and English, strong communication, and the ability to tailor

Qualifications

• 1.5+ years experience as a Sales Trainer in Insurance/BFSI/BPO.
• Delivery of engaging classroom training, roleplays, and coaching.
• Excellent verbal and written English; strong interpersonal skills.
• Ability to analyze metrics and calibrate targets.
• Problem-solving and adaptability to different learning paces.

Responsibilities

• Deliver interactive classroom training on Motor Insurance products, selling techniques, objections handling, pitch customization, and closing strategies to sales reps and team leads.
• Onboard new hires on product features, domain knowledge, customer communication techniques, and internal systems.
• Identify performance gaps across teams and conduct targeted refresher sessions to boost productivity and conversions.
• Review trainee performance, maintain scorecards, observe live calls, and provide actionable coaching feedback.
• Design training modules, update decks, build interactive exercises and role-play scenarios.
• Track attendance, assessments, post-training performance metrics, and follow-up activities.
• Collaborate with sales leadership to address performance issues and escalate unresolved queries.

Skills

Sales Training

Motor Insurance

Classroom Training

Coaching

Performance Feedback

Job description

Job Title: Senior Sales Trainer Motor Insurance (Classroom Training)
Location: Chennai
Office Address: IIFL Tower, 143, MGR Salai, Kandanchavadi, Perungudi, Chennai 600096
Work Schedule: Monday to Saturday, 10:00 AM – 7:00 PM

Must Be Fluent in Tamil & English

About the Role

We are looking for a dynamic, high-energy Motor Insurance Sales Trainer to join our learning & development team at Policybazaar. In this role, you will lead end-to-end classroom training sessions to equip our sales team with deep product knowledge, effective sales strategies, and customer handling techniques. If you possess hands‑on experience in Motor Insurance and a passion for coaching, onboarding, and scaling high‑performing sales teams, we want to hear from you.

Key Responsibilities

• Product & Sales Training: Deliver interactive classroom training on Motor Insurance products, selling techniques, objection handling, pitch customization, and closing strategies to sales reps and team leads.
• Onboarding & Skill Building: Train new hires on product features, domain knowledge, customer communication techniques, and internal systems to ensure quick time-to-productivity.
• Training Needs Identification (TNI/TNA): Identify performance gaps across teams and conduct targeted refresher sessions to boost ongoing productivity and conversion metrics.
• Coaching & Performance Monitoring: Review trainee performance, maintain participant scorecards, observe live sales calls, and provide actionable, one‑on‑one coaching feedback.
• Logistics & Material Creation: Design training modules, update presentation decks, build interactive exercises/roleplay scenarios, and manage session schedules.
• Documentation & Reporting: Track participant attendance, assessments, post‑training performance metrics, and follow‑up activities.
• Escalation & Problem Solving: Work closely with sales leadership to address performance issues, handle complex queries, and elevate unresolved issues appropriately.

Desired Skills & Qualifications

• Experience: 1.5 + years of experience as a Sales Trainer in the Insurance / BFSI / BPO industry.
• Training Delivery: Proven track record in conducting engaging classroom training sessions, roleplays, and behavioral/sales coaching.
• Communication: Exceptional verbal and written English communication skills, alongside strong interpersonal skills.
• Coaching & Evaluation: Ability to analyze sales performance metrics, calibrate targets, and deliver constructive feedback.
• Problem‑Solving & Adaptability: Quick thinker capable of handling candidate escalations and tailoring training methods to varied learning paces.