Senior Tecsys Elite WMS Consultant

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, Noida, and Hyderabad seeks an experienced Senior Tecsys Elite WMS / Elite Distribution ERP L3 Application Support Specialist. You will provide advanced Level 3 support, investigate complex production issues, and coordinate vendor escalations to restore service quickly.

You will partner with operations, IT, and external vendors, drive root-cause analysis, and help drive stability across warehouse and distribution operations.

Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands-on Tecsys Elite experience, or comparable WMS/ERP support.
• Strong understanding of warehouse and distribution operations.
• Strong troubleshooting skills across configuration, integrations, and workflows.
• Experience with incident, problem, change, release management, and vendor escalation.
• Familiarity with ITSM platforms (ServiceNow, Jira).
• Excellent communication to explain complex issues to users and leaders.

Responsibilities

• Provide advanced Level 3 support for Tecsys Elite WMS and Elite Distribution ERP.
• Lead high-priority incident triage, impact assessment, and post-incident reviews.
• Coordinate Tecsys vendor escalations with clear documentation and test results.
• Support integrations with ERP, EDI, carrier, and external systems.
• Troubleshoot complex issues across receiving, putaway, picking, packing, and shipping.

Skills

Tecsys Elite WMS

WMS/ERP support

SQL troubleshooting

ITSM incident management

Vendor coordination

Communication skills

Tools

ServiceNow

Jira

Job description

Req ID: phone_number

Role Summary

Senior Tecsys Elite WMS / Elite Distribution ERP L3 Application Support Specialist

Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations.

The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues.

Core Responsibilities

• Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes.
• Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues, interface failures, job failures, performance concerns, and user-reported system errors.
• Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics.
• Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems.
• Troubleshoot integration patterns relevant to the environment, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges.
• Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions.
• Own high-priority incident triage, impact assessment, stakeholder communication, escalation, resolution tracking, and post-incident review.
• Coordinate Tecsys vendor escalations with clear documentation, replication steps, business impact, supporting evidence, sample payloads/files where appropriate, and test results.
• Support controlled configuration changes, workflow adjustments, master data corrections, role/security updates, release testing, cutover, and hypercare.
• Maintain runbooks, troubleshooting guides, monitoring procedures, escalation playbooks, and knowledge transfer for L1/L2 teams and business super users.

Required Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands‑on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file‑based interfaces, and interface monitoring.
• Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• Familiarity with ServiceNow, Jira, or similar ITSM/support‑ticketing platforms.
• Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Preferred Qualifications

• Direct hands‑on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
• Experience with Tecsys Itopia low‑code capabilities and additional Tecsys modules such as TMS, Delivery Management, 3PL Billing, TecsysIQ/analytics, or Order Management where deployed.
• Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
• Experience supporting warehouse automation, WCS, conveyors, AMRs, voice picking, barcode/RF, print‑and‑apply, or other material‑handling technologies.
• Experience in complex distribution, 3PL, retail/e‑commerce, wholesale distribution, or high‑volume supply‑chain environments.
• Experience supporting upgrades, enhancement releases, go‑lives, cutovers, and hypercare periods.

Success Measures

• Faster resolution of high‑priority Tecsys production incidents.
• Reduced repeat incidents, transaction failures, manual corrections, and operational workarounds.
• Stable and reconciled WMS‑to‑Distribution ERP‑to‑shipping transactions.
• Successful Tecsys releases, patches, and upgrades with minimal disruption to warehouse operations.
• Improved inventory accuracy, order flow, warehouse productivity, and user confidence in Tecsys applications.

Location: Bengaluru / Noida / Hyderabad
Work Model: Work from Office (5 Days a Week)