Senior Technical Support Executive – QHSE

jibe-enterprise; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

JiBe is seeking a Senior Technical Support Executive – QHSE to join our support team. You will assist vessels and remote offices with QHSE modules, understand client requirements, and help translate issues to internal teams while ensuring timely resolution.

You will troubleshoot root causes, manage user access, participate in implementation and training activities, and coordinate cross-functional follow-ups to maintain smooth operations.

Qualifications

• Experience supporting QHSE modules for shipping industry.
• Strong troubleshooting and issue diagnosis skills.
• User onboarding and access rights administration.

Responsibilities

• Assist support team to provide QHSE module support for vessels and remote offices.
• Understand client business requirements to provide quality support and improve product.
• Translate business issues to internal teams and vice versa.
• Troubleshoot and diagnose root causes of issues.
• Manage user administration and onboarding for new clients.
• Contribute to implementation, configuration and training of QHSE modules.
• Plan, prioritize, and manage open issues and tasks.
• Assist in data building and testing activities as needed.
• Coordinate follow-ups with internal and external stakeholders.

Skills

Ship Networks

Windows Administration

Client Support

Training

Job description

Senior Technical Support Executive – QHSE

About JiBe

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper.

• Assist JiBe’s Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users.
• Ability to understand the client’s business requirements related to vessel QHSE Modules to provide outstanding support services to the clients and to develop better quality products.
• Translation of business complexities or issues received to internal functional subgroups and vice versa.
• Troubleshooting and diagnosing of non-identified and underlying root cause of the issues.
• Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base.
• Be a part of JiBe’s Implementation team, and involved in configuration and training of various QHSE modules for clients.
• Ability to plan, prioritize tasks and manage all open issues and tasks.
• Assist in Data building activities as and when required.
• Testing of system application as and when required.
• Ability to understand the client’s business requirements.
• Follow-ups within and inter departmental for internal and external issues.
• Manage, Create and train internal & external employees on various mechanisms of self-help contents.
• Report compilation and forwarding to management.
• Knowledge in Ship Networks and Windows Administration is required in order to help solve on-board issues remotely.
• Day to day follow-ups with the vessel and office on IT hardware and software issues.