Technical Support Lead – QHSE

jibe-enterprise; Chennai District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

JiBe seeks a Technical Support Lead – QHSE in Chennai to support vessels and remote offices on QHSE modules. You will translate client requirements, diagnose root causes, manage user access, train users, and work with implementation teams to configure QHSE modules.

The role requires 8+ years of relevant experience, strong English writing, problem solving, and team collaboration. Shipping knowledge is preferred, with a detail-oriented, self-motivated mindset.

Qualifications

• Graduate with 8+ years of relevant experience.
• Excellent English writing with email communication.
• Strong problem solving and prioritization skills.
• Self-motivated, independent and meticulous with attention to detail.
• Shipping knowledge preferred.
• Team player with good interpersonal skills.

Responsibilities

• Assist JiBe’s Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users.
• Ability to understand the client’s business requirements related to vessel QHSE modules
• Translation of business complexities or issues received to internal functional subgroups and vice versa.
• Troubleshooting and diagnosing of non-identified and underlying root cause of the issues.
• Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base.
• Testing of system application as and when required.
• Ability to understand the client’s business requirements.
• Follow-ups within and inter departmental for internal and external issues.
• Manage, Create and train internal & external employees on various mechanisms of self-help contents.
• Report compilation and forwarding to management
• Day to day follow-ups with the vessel and office on QHSE modules issues.
• Be a part of JiBe’s Implementation team and involved in configuration and training of various QHSE modules for clients.
• Ability to plan, prioritize tasks and manage all open issues and tasks.

Skills

English writing

Problem solving

Shipping knowledge

Team player

Cloud services

Interpersonal comms

Attention to detail

Job description

Position

Technical Support Lead – QHSE

About JiBe

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper.

J job Responsibilities

• Assist JiBe’s Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users.
• Ability to understand the client’s business requirements related to vessel QHSE modules
• Translation of business complexities or issues received to internal functional subgroups and vice versa.
• Troubleshooting and diagnosing of non-identified and underlying root cause of the issues.
• Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base.
• Testing of system application as and when required.
• Ability to understand the client’s business requirements.
• Follow-ups within and inter departmental for internal and external issues.
• Manage, Create and train internal & external employees on various mechanisms of self-help contents.
• Report compilation and forwarding to management
• Day to day follow-ups with the vessel and office on QHSE modules issues.
• Be a part of JiBe’s Implementation team and involved in configuration and training of various QHSE modules for clients.
• Ability to plan, prioritize tasks and manage all open issues and tasks.

Qualifications and Skills

• Any Graduate with minimum 8+ years of relevant experience.
• Excellent English Writing skills with grip on nonverbal (mail) communication
• Problem solving skills; Ability to prioritize tasks
• Self-motivated, independent and meticulous with an eye for details.
• Sailing Experience / Shipping Knowledge is preferred.
• Team player with good interpersonal and communication skills.
• Basic knowledge of cloud services.
• Good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Ability to work well as a team player with a strong customer focus.