Technical Support Engineer (PMS)

Jibe Development Services; Navi Mumbai, Pune District, Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

JiBe is seeking a Technical Support Executive (PMS) to support PMS data import activities and coordinate with Data, PMS and Development teams to resolve issues. The role involves reporting daily to the manager and understanding client business requirements.

Candidates should have a BE or equivalent with 3+ years of experience, strong English writing, typing skills, and problem-solving ability; shipping knowledge is a plus.

Qualifications

• Must have solid written English and email communication.
• Strong typing speed and accuracy.
• Good problem-solving and prioritization abilities.
• Self-motivated, meticulous with attention to detail.
• Shipping knowledge preferred.

Responsibilities

• Perform the PMS data import activity by following company procedure document.
• Report manager daily with planning, accomplishment, and pain point status.
• Coordinate with Data, PMS and Development teams for smooth data import activity.
• Troubleshoot PMS import related issues and errors with counterpart.
• Manage Vessel support team admin related work.
• Understand client business requirements.
• Prioritize and manage multiple open issues and tasks.
• Work in rotational shifts and extend hours for crucial issues.

Skills

English writing

Typing

Problem solving

Team player

Networking basics

Cloud services basics

Client interaction

Education

BE or equivalent

Job description

Position

Technical Support Executive (PMS)

Job Objective

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper.

Job Responsibilities

• Perform the PMS data import activity by following company procedure document
• Responsible to report manager on daily basis with planning, accomplishment, and pain point status
• Coordination with various stakeholders (Data, PMS and Development teams) for smooth data import activity
• Troubleshooting and diagnosing the reported PMS Import related issues and errors with counter part
• Manage Vessel support team admin related work
• Ability to understand the clients business requirements
• Ability to work and prioritize and manage many open issues and tasks
• Ready to work in rotational shifts and willing to extend the working hours in crucial business issues

Qualifications and Skills

• Any Graduate / B.E. or equivalent with minimum 3+ years of relevant experience.
• Good English Writing skills with grip on non-verbal (email) communication
• Excellent typing skills
• Problem solving skills; Ability to prioritize tasks.
• Self-motivated, independent and meticulous with an eye for details.
• Shipping knowledge will be preferred
• Team player with good interpersonal and communication skills
• Basic knowledge of networking & cloud services.
• Good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Ability to work well as a team player.
• Strong customer focus.