Senior Technical Support Engineer - I

Dover Corporation; Bengaluru; Hybrid; INR 3,813,155 - 5,719,732; Full time

Job summary

Dover Corporation is looking for a Senior Technical Support Engineer - I based in Bengaluru, India. The role involves leading a support team, ensuring customer satisfaction, and enhancing operational efficiency. The position requires 4-8 years of technical support experience and knowledge in serialization and vision inspections.

The opportunity offers a hybrid work arrangement and focuses on employee development and performance management. Join Dover and contribute to our mission of delivering innovative solutions.

Qualifications

• 4-8 years of experience in a related technical support role.
• Ability to motivate and mentor a technical support team.
• Strong leadership and performance management skills.

Responsibilities

• Recruit and onboard new support staff.
• Set performance goals and provide coaching.
• Oversee efficient handling of customer inquiries.
• Implement strategies for improved customer satisfaction.

Skills

Serialization knowledge (L1 through L4)

Vision inspections on packaging lines

Line provisioning knowledge

Job description

Senior Technical Support Engineer - I

Location: Bengaluru, IN

Work Arrangement: Hybrid

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what\'s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available atdovercorporation.com.

Designation: Senior Technical Support Engineer - I

Experience : 4 - 8 Years

Roles and Responsibilities:

• Hiring and Training: Recruit, onboarding, and provide comprehensive training for support staff.
• Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback.
• Employee Development: Motivate and mentor team members to foster a high-performing and skilled support.
• Scheduling and Resources: Manage staff scheduling and resources and align with shift schedules.
• Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues.
• Customer Satisfaction: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience.

Must Have Skills:

• Extensive knowledge of serialization at all levels (L1 through L4 and supply chain)
• Extensive knowledge of vision inspections on packaging lines.
• Candidate with Line provisioning knowledge is preferred.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.