Technical Support Engineer - II

Dover Corporation; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Dover Corporation in Bengaluru is seeking a Technical Support Engineer II to diagnose, isolate, and resolve Level 2 software and infrastructure issues across global customers. This hybrid role requires 5–8 years of experience and a BE, with strong Windows OS knowledge and hands-on cloud proficiency in Azure and AWS.

You will also work with ticketing systems like Zendesk and Salesforce, supporting deployment and SaaS troubleshooting, while maintaining high service standards and collaborating with

Qualifications

• Bachelor's degree in Computer Science or Electrical Engineering.
• 3+ years of customer/technical support experience.
• In-depth knowledge of various Microsoft Windows operating systems.
• Experience with Azure and AWS cloud infrastructure.
• Experience with contact center support using ticketing systems (Zendesk, Salesforce).
• Experience in deployment and troubleshooting SaaS applications with logging and monitoring.
• Strong analytical, problem-solving, and communication skills; able to work under pressure.
• Team player with flexibility and ability to multi-task.

Responsibilities

• Diagnose, isolate and resolve Level 2 software and infrastructure issues.
• Perform root cause analysis and coordinate with product development for corrective actions.
• Handle requests from customers, partners, or sites worldwide.
• Respond to emails per SLA, SOPs, and performance metrics.
• Generate Out of Production notifications.
• Complete all tasks timely and in line with service level objectives.
• Provide responsive and effective solutions.
• Recommend process improvements.

Skills

Windows OS

Azure

AWS

Ticketing systems

SaaS deployment

Troubleshooting

Education

Bachelor's degree in Computer Science or Electrical Engineering

Tools

Zendesk

Salesforce

Job description

Select how often (in days) to receive an alert:

Technical Support Engineer - II

Location:

Bengaluru, KA, IN

Work Arrangement: Hybrid

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com .

Position:

Technical Support Engineer

Experience:

5-8 Years

Education:

B.E

• Diagnose, isolate and/or resolve Level 2 technical software and Infrastructure issues
• Problem diagnosis, root cause analysis (work with product development team) & corrective action
• Handle requests presented from any customer, partner or site worldwide
• Respond to email requests received, in accordance with service level agreements, SOPs and performance metrics
• Generate Out of Production notifications
• Perform all required tasks in a timely, professional manner and within service level objectives
• Provide responsive and effective solutions
• Provide recommendations for process improvement

Must have skills:

• The ideal candidate will have a degree in Computer Science or Electrical Engineering, and/or a minimum 3 years experience in providing customer/technical support.
• Must have in-depth knowledge of various Microsoft Windows Operating systems
• Experience in Microsoft Azure and AWS cloud Infrastructure.
• Experience in providing contact center support – Email through Ticketing system like Zendesk, Salesforce etc.
• Experience in Deployment, Troubleshooting SaaS Application, logging and Monitoring.
• Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, drawing valid conclusions and appropriate resolutions
• Excellent oral and written communication skills(Must speak fluent English)
• Ability to prioritize appropriately and multi-task effectively
• Strong problem-solving, analytical, follow-up skills and detail oriented
• Strong team player
• Demonstrates flexibility
• Ability to work effectively under pressure in a fast-paced, changing environment
• Hands-on experience in Troubleshooting Tools:

24*7 Rotational shift

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.