Technical Support Engineer - II

Dover Corporation; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dover Corporation, a global diversified manufacturer, is seeking a Technical Support Engineer II in Bengaluru. The role involves diagnosing Level 2 software and infrastructure issues, coordinating with product teams, and supporting customers worldwide.

Strong Windows and cloud (Azure/AWS) skills, plus experience with Zendesk/Salesforce, are required. The position requires a BE and 5–8 years of experience, with a hybrid work setup and shift dosing.

Qualifications

• Degree in Computer Science or Electrical Engineering; 3+ years in customer/technical support.
• Strong knowledge of various Microsoft Windows Operating Systems.
• Experience with Microsoft Azure and AWS cloud infrastructure.
• Experience with contact center support via ticketing systems (Zendesk, Salesforce).
• Experience in deployment and troubleshooting SaaS applications, logging and monitoring.

Responsibilities

• Diagnose, isolate and/or resolve Level 2 technical software and infrastructure issues.
• Root cause analysis and corrective action with product development.
• Handle requests from customers, partners or sites worldwide.
• Respond to emails within service level agreements and SOPs.
• Generate Out of Production notifications.
• Perform tasks timely, professionally within SLAs.
• Provide recommendations for process improvement.

Skills

Fluent English

Customer support

Problem solving

Multi-tasking

Communication skills

Pressure handling

Education

B.E in CS/EE

Tools

Zendesk

Salesforce

Windows OS

Azure

AWS

Monitoring tools

Deployment tooling

Job description

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Technical Support Engineer - II

Location:

Bengaluru, KA, IN

Work Arrangement: Hybrid

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com .

Position:

Technical Support Engineer

Experience:

5-8 Years

Education:

B.E

• Diagnose, isolate and/or resolve Level 2 technical software and Infrastructure issues
• Problem diagnosis, root cause analysis (work with product development team) & corrective action
• Handle requests presented from any customer, partner or site worldwide
• Respond to email requests received, in accordance with service level agreements, SOPs and performance metrics
• Generate Out of Production notifications
• Perform all required tasks in a timely, professional manner and within service level objectives
• Provide responsive and effective solutions
• Provide recommendations for process improvement

Must have skills:

• The ideal candidate will have a degree in Computer Science or Electrical Engineering, and/or a minimum 3 years experience in providing customer/technical support.
• Must have in-depth knowledge of various Microsoft Windows Operating systems
• Experience in Microsoft Azure and AWS cloud Infrastructure.
• Experience in providing contact center support – Email through Ticketing system like Zendesk, Salesforce etc.
• Experience in Deployment, Troubleshooting SaaS Application, logging and Monitoring.
• Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, drawing valid conclusions and appropriate resolutions
• Excellent oral and written communication skills(Must speak fluent English)
• Ability to prioritize appropriately and multi-task effectively
• Strong problem-solving, analytical, follow-up skills and detail oriented
• Strong team player
• Demonstrates flexibility
• Ability to work effectively under pressure in a fast-paced, changing environment
• Hands-on experience in Troubleshooting Tools:

24*7 Rotational shift

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.