Senior Technical Support Engineer - I

Dover India; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Dover India is seeking to hire a Senior Technical Support Engineer - I in Bengaluru. This role involves recruiting and training support staff, managing performance, and ensuring high-quality customer support services.

The ideal candidate should have extensive knowledge of serialization, vision inspections on packaging lines, and preferably line provisioning experience. Dover India values diversity and provides a collaborative environment for all employees.

Qualifications

• Extensive knowledge of serialization at all levels (L1 through L4 and supply chain).
• Extensive knowledge of vision inspections on packaging lines.
• Candidate with line provisioning knowledge is preferred.

Responsibilities

• Recruit, onboard, and train support staff.
• Set performance goals and monitor team performance.
• Motivate and mentor team members for high performance.
• Manage staff scheduling and resources.
• Ensure efficient handling of customer inquiries.
• Implement strategies to enhance customer satisfaction.

Skills

Serialization knowledge

Vision inspections on packaging lines

Line provisioning knowledge

Job description

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available atdovercorporation.com.

Designation: Senior Technical Support Engineer - I

Experience: 4 - 8 Years

Location: Bangalore

Roles And Responsibilities

• Hiring and Training: Recruit, onboarding, and provide comprehensive training for support staff.
• Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback.
• Employee Development: Motivate and mentor team members to foster a high-performing and skilled support.
• Scheduling and Resources: Manage staff scheduling and resources and arive at Shift schedule.
• Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues.
• Customer Satisfaction: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience.

Must Have Skills

• Extensive knowledge of serialization at all levels (L1 thorough L4 and supply chain)
• Extensive knowledge of vision inspections on packaging lines.
• Candidate with Line provisioning knowledge is preferred.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.