Senior Specialist - Customer Support

London Stock Exchange Group; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group is seeking a RQA Senior Specialist to troubleshoot technical challenges around Quantitative products and databases on Windows and Linux servers. You will work across Product, Support, QA and Sales teams and manage client inquiries and incidents.

The role requires 5 years of SQL and cloud experience, strong communication, and the ability to handle multiple tasks in a fast-paced environment with potential 24/7 shifts.

Qualifications

• Bachelor's Degree in Computer Science or equivalent desirable.
• 5+ years supporting MS SQL databases.
• 5+ years experience in Cloud Environments (Azure/AWS/Snowflake/Google).
• Knowledge of basic network configuration and troubleshooting.
• Linux installation and administration experience is a plus.
• Self-motivated with ability to work with minimal supervision.
• Excellent organizational and detail-oriented skills.
• Excellent written and verbal communication.

Responsibilities

• Provide day-to-day technical support for Refinitiv Quantitative products on Windows/Linux and Cloud.
• Review and manage client requests and incidents.
• Communicate with stakeholders via SNOW, Service Cloud and JIRA.
• Ensure SLA adherence and advocate for clients.
• Coordinate with Sales, Marketing on pre- and post-sales tasks.
• Monitor systems and perform releases/patches.
• Manage client escalations and run mini-projects.
• Be flexible with 24/7 shift covering APAC/EMEA/AMERS.

Skills

MS SQL databases

Cloud environments

Network troubleshooting

Linux administration

Communication skills

Self-starter

Time management

Education

Bachelor's Degree in Computer Science

Job description

Job Description Summary

RQA Senior Specialist is responsible to troubleshoot technical challenges involving Quantitative products and databases installed on Windows and Linux based servers to level 3 incidents, participate as an active member in all support duties including but not limited to monitoring of client support calls, emails and internal monitoring tools. Capable to manage mini projects and product driven activities, to be able to work with Product, Support, QA and Sales team and represent Technical Specialist Team.

Qualifications

• Bachelor's Degree in Computer Science or equivalent desirable.
• 5 years min. supporting MS SQL databases
• 5 years min. experience on Cloud Environment ( Azure/AWS/Snowflake/ Google)
• Knowledge on basic Network Configuration/Troubleshooting
• Experience in Linux Installation and administration is considered as plus
• Motivated self-starter, capable of working with minimal supervision alongside other high energy team players in an extremely fast paced environment.
• Excellent organizational skills and details oriented.
• Excellent written and verbal communication skills.
• Ability to manage multiple-tasks and prioritize the responsibilities as per requirement.
• Escalation management skills

Responsibilities

• Day-to-day technical Support of Refinitiv Quantitative products in distributed environments (MS-Windows/Linux operating systems and Cloud).
• Regular review and management of assigned client requests.
• Communication with external and internal stakeholders to be managed in SNOW, Service Cloud and JIRA.
• SLA driven and good client advocacy to ensure all resolutions have been fulfilled and have met expectations of clientele.
• Stakeholder management skills to ensure servicing requests to be addressed with other Technical Resources and Teams
• Capable of managing client escalations.
• Work with Sales and Marketing on Pre-sales and Post-Sales assignments.
• Maintenance and monitoring of internal and client systems.
• Code Movement (Maintenance) / Release Implementation - This function relates to the regular maintenance (e.g. Windows patches) as well as application release Implementation / coordination.
• Run and execute mini-projects.
• Note: Flexible to work in 24/7 work shift model, covering APAC/EMEA/AMERS time zone.

Career Stage: Senior Associate

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.