Senior Technical Specialist - Pfister Equipment

Fuller; Chennai; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Health Insurance

30 days PTO with carry forward

Employee Assistance program

Global mobility opportunities

Job summary

Fuller Technologies seeks an experienced Support Specialist (Level 2) to join the Global Pfister Support Centre in Chennai. You will handle direct requests from customers and stakeholders for Pfister products, working with a 24x7 global team.

The role requires 6–8 years of Pfister rotor feeder experience, PLC troubleshooting, and strong communication. Willingness to travel 20–30% and to collaborate across R&D and cross-functional teams is essential.

Qualifications

• 6–8 years’ hands-on Pfister rotor feeders experience at process plants (cement/mining a plus).
• Troubleshoot PLC hardware and industrial controls; knowledge of LAD, FBD, STL, ST, SFC.
• Experience with industrial communication protocols PROFIBUS, MODBUS, ETHERNET IP; basic Ethernet networks knowledge.

Responsibilities

• Provide technical and remote support to customers and ensure timely issue resolution within SLA.
• Support customers 24x7 as per shift roster (including night shifts).
• Coordinate with R&D and next-level teams to resolve issues and provide training on features.

Skills

Pfister rotor feeders

PLC troubleshooting

Industrial networks

Remote support

Team player

Communication skills

Education

Electrical/ Electronics/Instrumentation

Bachelor or Diploma

OT Security Certification (plus)

Tools

Rockwell

Siemens

Schneider

ABB

Ethernet TCP/IP

Job description

Job Description:

Seize global opportunities

Joining a team of more than 1500 people working across more than 20 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

Our differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a new way, and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have an equal opportunity to make the most of our talents.

About Our Team

As Support Specialist in Level 2 support, you will be part of the Global Pfister Support and Hotline team, and part of the 800Fuller Support Centre in Chennai. Our department is composed of Engineering and Technical support where we each contribute multiple projects and customers Globally. Even though we are based in Chennai, there will be travel to our customer place whenever is required.

Role

Together with the Support lead in Germany, you will be part of our 24x7 Global Support Team and Managing the direct day-to-day requests received from various customers and internal stake holders related to Fuller Cement Feeding & Dosing products (Pfister).

Your Responsibilities

• Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
• Passionate to support customers 24x7 as per shift roaster, it includes night shift.
• Daily tracking and follow-up with customer, short training to customer during remote support on new features.
• Collaborate internally with R&D & next level support teams and cross functional teams to resolve the issue.
• Carryout Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
• Visiting customer sites to carryout Training, Preventive maintenance, Emergency visit, short commissioning support with short notice.
• Availability to travel in India and abroad approximate 20 to 30% per annum.
• Handle and place Warranty and internal orders for parts and hours

What You Bring

• 6 to 8 years of solid experience working hands on with Pfister rotor feeders at any process plants, Cement / Mining plant working is plus.
• Experience in solving PLC hardware, Intelligent MCC & software problems, knowledge in languages LAD, FBD, STL, ST, SFC from major brands Rockwell / Siemens / Schneider / ABB.
• Experience in troubleshooting industrial communication protocols PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, PROFIBUS-PA must, additional protocols are plus.
• Ability to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, VLAN concepts etc.
• Ability to understand issues through email, phone and remote support chat and acknowledge.
• Demonstrated ability to work under pressure in rapidly changing environments.
• Experience in latest Windows operating system to manage the servers, client station.
• Should be a team player with collaborative skills.
• Good written and verbal communication skills
• Knowledge about Oracle/SAP is a plus.

Education Qualification

• Bachelor / Diploma engineering in Electrical / Electronics & Communication / Instrumentation.
• Training or Certifications in OT Security, Networking related courses is a plus.

What We Offer

• Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
• Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
• Employee Assistance program for you and your immediate family
• A global network of supportive colleagues and growth opportunities
• Continuous development and training in your area of expertise within a global Organization

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

Build a better world

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.