Senior Technical Process Executive

Infosys Limited; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Infosys BPM Limited in Hyderabad is seeking a Senior Technical Process Executive with 1–2 years of experience to handle client issues across calls, chat, and email. The role requires graduate level education and strong communication skills.

You will work from the office environment with 24x7 shifts and training provided by the client. You will use ServiceNow, Remedy, and Control-M to manage tickets, resolve technical queries, and ensure service levels are met.

Qualifications

• Graduate required.
• 1–2 years of work experience in BPO or related field.
• Excellent communication skills and customer focus.
• WFO with flexibility for 24x7 shifts.

Responsibilities

• Attend/resolve client issues on calls/chat/mail with clear communication.
• Operate ticketing tools like ServiceNow, Remedy; monitor tickets and ensure SLAs.
• Resolve queries using voice skills on VPN, O365, Active Directory, and related tech.
• Provide general OS support and basic networking/cloud concepts.
• Proficient with Microsoft Office applications.
• Open to 24x7 shifts and work from office environment.
• Strive to own and resolve customer issues efficiently and proactively.
• Maintain time management to ensure value in every client contact.

Skills

Communication skills

Analytical thinking

Problem solving

Time management

Education

Graduate

Tools

ServiceNow

Remedy

Control-M

Job description

HYDERABAD, Infosys BPM Limited Senior Technical Process Executive

Job ID/Reference Code PROGEN-EXTERNAL-251423

Work Experience 1 - 2 Years

Job Title Senior Technical Process Executive

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from OfficeMust to adhere and non-negotiables:
• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybridPreferred Qualifications: Any Graduate

Preferred Skills

Customer Service->CS-Service Desk/ Voice