It Customer Service Representative

Manpowergroup Services India; Navi Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

ManpowerGroup Services India in Navi Mumbai is seeking a hands-on IT helpdesk professional to take ownership of customer issues, diagnose and resolve system problems, and escalate when needed. The role expects strong communication and ability to work across teams in a 24/7 operation.

You will install and configure applications and OS, log issues, maintain knowledge base, and adapt to new technologies. A Diploma/BE in computer technology and 15 years of education are required; 24x7 shifts with

Qualifications

• Diploma/BE in computer technology required.
• 15 years of full-time education completed.

Responsibilities

• Taking ownership of customer issues and resolving them per SLA.
• Researching, diagnosing, troubleshooting and identifying solutions.
• Escalating unresolved issues to internal teams as per procedures.

Skills

Technical Skills

Communication Skills

Tech Savviness

Shift Flexibility

Analytical Skills

Education

Diploma/BE in computer technology

Job description

Role & responsibilities

• 1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
• 2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
• 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Technical Experience

• 1-Installation & configuration of various applications.
• 2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
• 3-Engineer ensure proper logging of all issues.
• 4-Document technical issues in the knowledge database.
• 5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
• 6-Keep track of users system issues until resolved by adhering to the SLA.

Professional Attributes

• 1 - Good technical skills & should possess with current technology.
• 2 - Good communication skills both written & verbal.
• 3 - Should be a Tech-Savviness.
• 4 - Flexible to work in all shift & under pressure situations.
• 5 - Good analytical skill.

Educational Qualification

• Diploma/BE in computer technology.
• Should be completed 15 years full time education.

Shift Timings :24/7
WFO

Preferred candidate profile