Senior Technical Architect - ServiceNow (SDA)

Microland Limited; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Microland Limited is seeking a Senior Technical Architect for ServiceNow (SDA) to lead strategic and technical direction of the platform. The role focuses on shaping a scalable, secure ServiceNow roadmap, mentoring architects, and guiding complex transformation programs.

Responsibilities include platform and data architecture, enterprise integrations, security governance, and DevOps leadership to uplift technical capability across teams.

Qualifications

• Proven ability to define long-term strategy for ServiceNow platform architecture.
• Experience designing enterprise-scale ServiceNow solutions aligned with IT strategies.
• Strong collaboration with business and technical stakeholders to shape roadmaps.

Responsibilities

• Lead platform architecture across ServiceNow modules and business units.
• Design complex, enterprise-scale ServiceNow solutions aligned with business and IT strategies.
• Architect integrations between ServiceNow and SAP, Workday, and other systems.
• Ensure secure data flows using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Enforce RBAC, ACLs, encryption, and platform security compliance (GDPR/HIPAA/SOX).
• Drive CI/CD, DevOps practices, and platform performance optimization.

Skills

ServiceNow

Platform Architecture

Solution Design

Integration Architecture

DevOps

Tools

REST APIs

SOAP

IntegrationHub

MID Server

Job description

Senior Technical Architect - ServiceNow (SDA)

Posted 8 days ago

Job Description :

The Senior Technical Architect leads strategic and technical direction for the ServiceNow platform, defining long-term strategy, design standards, and integration frameworks aligned with organizational goals. Collaborating with business leaders and technical teams, they shape a scalable, secure, and compliant ServiceNow roadmap. They also mentor architects and developers, lead complex transformation programs, evaluate new products, and advise executives on platform capabilities and best practices.

Responsibilities

Platform and Solution Architecture

• Manage the technical architecture of the ServiceNow platform across modules and business units.
• Lead the design of complex, enterprise-scale ServiceNow solutions that align with business and IT strategies.

Integration and Data Architecture

• Architect integrations between ServiceNow and enterprise systems (e.g., SAP, Workday).
• Ensure robust, secure data flows using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Design and optimize CMDB data models, CI relationships and data ingestion pipelines.

Security, Risk and Compliance

• Enforce enterprise security and data protection standards within the ServiceNow platform.
• Implement and govern RBAC, ACLs, encryption standards, and secure integrations.
• Ensure platform compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX).

DevOps and Technical Leadership

• Lead CI/CD, DevOps automation, and quality assurance practices (e.g., Git, ATF, update sets).
• Drive platform performance optimization, upgrade strategies, and instance management.
• Mentor developers, architects, and platform administrators to uplift technical capability and code quality.

Stakeholder and Project Engagement

• Collaborate with business and IT stakeholders to translate business needs into architectural solutions.
• Act as technical advisor in steering committees, design authority boards, and large-scale projects.
• Lead technical planning, product selection, and expansion of the ServiceNow platform.