Senior Technical Account Manager
Xactly Corp
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Benefits offered by this job
Job summary
Xactly in Bengaluru is seeking a Senior Technical Account Manager to shape customer success by collaborating across teams, solving complex challenges, and delivering high-impact outcomes for customers.
You will lead technical delivery for multiple clients, manage end-to-end implementations, mentor teammates, and drive adoption of the AI-powered Intelligent Revenue Platform across large enterprise accounts.
Qualifications
- 6-10 years of experience in Technology Consulting and Business Analysis or related fields.
- Prior experience with Sales Performance Management (SPM) domain is required.
- Strong understanding of SDLC and database concepts.
Responsibilities
- Serve as a strategic advisor to customers to optimize business processes and drive growth.
- Lead the technical delivery for multiple customers, architecting solutions and ensuring a seamless user experience.
- Manage end-to-end implementation lifecycle from requirements to deployment and documentation.
- Mentor new hires and identify process gaps to raise team performance.
Skills
Education
Tools
Job description
Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.
Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.
Xactly, a Vista-backed organization since 2017, is a leader in Sales Performance Management Solutions. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI.
Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us!
With Vista’s investment and strategic guidance, we combine the agility of a growth‑stage company with the scale, stability, and career opportunities of a global technology network. Our teams are empowered to innovate, collaborate, and build meaningful solutions that drive measurable outcomes for customers worldwide.
- Purpose: to empower businesses to maximize company performance by transforming sales through their AI-powered Intelligent Revenue Platform, focusing on aligned incentive compensation, data-driven insights, and seamless revenue management for finance, sales, and revenue teams
- Growth: centered on "unleashing human potential" to elevate company performance and empowering employees to "achieve enduring success" through professional development, a supportive culture, and aligning individual goals with company objectives.
- Culture: We’re passionate about cultivating a workplace environment that celebrates the uniqueness of each Xactlian. Diversity fuels our success and by embracing it, we empower our employees around the world to inspire change in the office and in the community.
- Innovation: Xactly's innovation is centered on its AI-powered Intelligent Revenue Platform, which unifies sales performance management (SPM) and revenue intelligence using over two decades of proprietary pay and performance data. Recent innovations leverage artificial intelligence and agentic computing to streamline GTM operations and drive predictable growth
Together, these pillars define what it means to work at Xactly — a place where you can do the most meaningful work of your career, supported by Vista’s global ecosystem.
In this role, you will be part of a high-performing team that shapes the future of customer success. You will collaborate across teams, solve complex challenges, and contribute to delivering high-impact outcomes for customers and stakeholders. Our Professional Services team is a mix of consultants, compensation experts, and sales professionals from a plethora of industries including SaaS, consulting, and financial services who adapt quickly and thrive in a fluid start-up culture.
- Strategic Advisory: Serve as a strategic advisor, collaborating with customers to facilitate crucial decision‑making to optimize business processes fostering high product adoption and ultimately driving sustainable customer growth.
- Technical Excellence: Lead the technical delivery for up to 10 customers leveraging Xactly’s Products by architecting technical solutions rooted in best practices, ensuring every deployment provides a seamless user experience for long term solution health.
- Manage End-to-End Implementation Lifecycle: Drive the project delivery lifecycle with high quality; encompassing requirements definition, comprehensive documentation, system configuration, coordination of User Acceptance Testing (UAT) and final deployment.
- Lead and Mentor: Oversee the work of others as a functional lead, mentoring new hires and identifying process gaps to continuously raise the bar for the team.
- Experience: 6-10 years of experience in Technology Consulting and Business Analysis, or related fields
- Domain Expertise: Prior experience with the Sales Performance Management (SPM) domain is required
- Technical Proficiency: Deep understanding of SDLC, RDBMS data structures, and database concepts.
- SQL Development: Strong skills in SQL development alongside system integration and troubleshooting experience.
- Leadership: Ability to work as a functional and engagement lead, overseeing the work of others while driving customer outcomes.
- Shift/Environment: Ability to work with minimal or no oversight in the NA East Shift (5:30 PM to 2:30 AM IST) within a deadline‑driven, fast‑paced environment.
- Soft Skills: Outstanding service‑orientation with strong interpersonal, communication, and analytical problem‑solving skills.
- Personal Attributes: Self‑aware, motivated, coachable, and able to work seamlessly as part of a larger team.
- Education: Bachelor's degree or equivalent experience.
- AI: Experience in leveraging AI/ML tools to drive continuous improvement with technical delivery processes
- SaaS & Cloud: Exposure to cloud‑based enterprise software ecosystems.
Joining Xactly means becoming part of a mission‑driven team backed by Vista’s global network. You’ll work alongside industry leaders, access cross‑portfolio development programs, and contribute to innovations that shape the future of enterprise software.
Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.
- Paid Time Off (PTO)
- Comprehensive Health and Accidental Insurance Coverage
- Tuition Reimbursement
- XactlyFit Gym/Fitness Program Reimbursement
- Free snacks onsite(if you work in office)
- Generous Employee Referral Program
- Free Parking and Subsidized Bus Pass (a go-green initiative!)
- Wellness program
Xactly is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Be part of something bigger. Build your career with Xactly, powered by Vista.
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