Senior Team Manager - IT Testing Business Support

DHL Global Forwarding; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

DHL Global Forwarding is seeking a Senior Team Manager - IT Testing for its Chennai GSC location. You will steer IT systems testing strategy, oversee test plans, and guide execution across global teams, leveraging automation tools and AI-driven testing approaches.

The role requires 12+ years in testing, leadership experience, and strong stakeholder management. Expect a dynamic, globally connected work environment within a market-leading logistics provider.

Qualifications

• Bachelor's degree and 12+ years total experience in Testing domain
• Experience with Agile/Waterfall, Testing governance and large-scale product delivery
• Hands-on experience in automation tools like Selenium and UiPath
• Experience with GenAI, AI/ML, RPA and digital transformation
• Expertise in SQL to understand ETL testing concepts
• Proven ability to lead and inspire diverse teams
• Strong stakeholder management and global/cross-cultural collaboration
• Strategic thinking and ability to translate vision into execution
• Excellent analytical and communication skills
• Ability to drive transformation and change management

Responsibilities

• Provide input to develop IT systems testing strategy aligned with business objectives
• Prepare and monitor execution of testing plans, budgets, timelines and deliverables
• Define test strategy and guide planning and execution for testing projects
• Lead development and adoption of project testing standards across teams
• Advise on testing techniques and tool selections
• Determine selection and rollout of test tools and automation
• Direct test process optimization for project needs
• Analyze risks and recommend mitigation actions
• Lead training on new test processes and tools
• Evaluate suppliers' testing capabilities as required
• Benchmark and introduce best practices for IT systems testing

Skills

Leadership

Agile/Waterfall

Test governance

Automation (Selenium, UiPath)

GenAI / AI/ML / RPA

SQL

Stakeholder management

Strategic thinking

Analytical skills

Communication skills

Change management

Cross-cultural teamwork

Education

Bachelor's degree

Tools

Selenium

UiPath

Job description

Job Description:

DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title:

Senior Team Manager - IT Testing

Job Location:

Chennai.

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

Job Purpose:

Provide input to and lead the implementation of IT Systems testing strategy to ensure information systems products and services meet desired standards and end-user requirements and suggest future quality improvements in line with business strategy and objectives, and Group guidelines and policies. The role reports into Service Delivery Head and manages the Business partner for different Sub services of the Business support.

Key Responsibilities:

• Provide input to develop IT Systems testing strategy in line with business strategy and objectives, corporate guidelines and policies
• Prepare and monitor execution of IT Systems testing plans, measures and budgets including resources, costs, timelines, test deliverables and auditability
• Define test strategy, and guide planning and execution for IT Systems testing projects ensuring integrity of testing and acceptance activities
• Lead development and selection of project testing standards for all phases, influencing all parties to conform to those standards
• Provide advice and support implementation of various types of test and test specification techniques
• Determine selection and roll‑out of test tools such that test process are supported by state‑of‑the‑art tools
• Direct test process optimisation to use the best test process for the specific project
• Anticipate, analyze and report on potential project risks, and recommend actions to mitigate risks
• Advice on IT Systems testing and testing management, and design process improvements, develop corporate IT Systems testing standards and apply best practices
• Lead development and execution of training on new test processes and/or tools
• Periodically evaluate suppliers' development and testing capabilities, as required
• Analyse complex issues, benchmark, identify opportunities and introduce best practices for IT Systems testing focusing on increasing effectiveness and efficiency

Required Skills/Abilities:

• Bachelor’s degree; management qualification preferred.
• Minimum 5 years in leadership roles, preferably project delivery, with 12 plus years’ total experience in the Testing domain.
• Experience with Agile/Waterfall, Testing governance and large-scale product delivery.
• Expertise in application testing, UAT coordination and system testing lifecycle.
• Hands on experience in Automation tools like Selenium and UiPath.
• Hands‑on experience with GenAI, AI/ML, RPA and digital transformation.
• Expertise in SQL to understand the ETL Testing concepts.
• Proven ability to lead and inspire diverse teams.
• Strong stakeholder management and influencing skills across global/cross‑cultural environments.
• Strategic thinking and ability to translate vision into operational execution.
• Strong analytical and critical‑thinking skills.
• Excellent communication skills.
• Ability to drive transformation, innovation and change management.
• Ability to identify and deliver synergies between functions, products, countries and service delivery centres.
• Experience in performance reporting and data‑driven decision support.
• Experience with customer implementation, global rollouts, country transitions and onboarding frameworks.

We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.