Senior Manager - IT Governance and Internal Controls

Joinimagine; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Global exposure

International & virtual environment

Learning opportunities

Competitive compensation

Job summary

DHL Group is seeking an experienced IT program delivery professional for the APAC region, based in Mumbai, India. This full-time position focuses on end-to-end coordination and delivery management of IT ICS initiatives, coordinating cross-functional teams and external providers to translate requirements into executable delivery plans.

You will work with governance and subject-matter functions to ensure alignment with IT ICS strategy, manage risks and delivery milestones, and support audits and

Qualifications

• Proven track record delivering complex, multi-stream IT/ICS initiatives in regulated environments.
• Experience supporting IT governance, risk, or internal controls and audits.
• Strong ability to coordinate cross-functional teams and external contractors.
• Ability to translate requirements into structured delivery plans and measurable outcomes.

Responsibilities

• Translate IT ICS strategy into structured delivery plans and executable workstreams.
• Provide delivery feasibility and impact assessment to governance functions.
• Develop and maintain a master delivery plan with milestones and dependencies.
• Coordinate subteams, internal resources, external contractors, and service providers.
• Escalate capacity, quality, or performance concerns through governance channels.
• Manage delivery risks, issues, and stabilization of critical paths.
• Maintain progress, budgets, risks, and deliverable traceability for IT ICS requirements.
• Coordinate delivery support for IT ICS audits and assessments.

Skills

Delivery management

IT governance

Compliance

Cross-functional coordination

Multidisciplinary teams

Education

Bachelor's degree or equivalent

Master's degree or relevant certification (desirable)

Job description

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Cyber attacks are on the rise - not only in frequency but also in terms of cost. A single cyber attack can drain a company’s financial resources, ruin its reputation or even destroy the whole company within minutes.

The mission of the DHL Group Chief Information Security Office is to deliver excellent cybersecurity ahead of the curve by:

• setting directions
• orchestrating collaboration
• advancing group-wide solutions and services

We are looking for an immediate, full-time, permanent position in APAC at Mumbai, India

Job Purpose:

• Responsible for the end-to-end coordination and delivery management of assigned IT ICS initiatives, based on defined IT ICS requirements, controls, governance decisions, and divisional accountabilities.
• The role ensures that IT ICS initiatives are planned, coordinated, and executed effectively across multiple subteams and external service providers, translating requirements into structured delivery plans and measurable outcomes.
• The position focuses on delivery, orchestration, and execution. It works closely with the Senior Expert - ICS4IT and other IT ICS governance and subject-matter functions to translate approved IT ICS strategy, priorities, requirements, controls, and improvement measures into structured delivery plans. The role provides delivery feasibility, implementation-impact, and execution feedback to support strategic and governance decisions.

Your tasks:

• Translate the approved IT ICS strategy, strategic priorities, requirements, controls, and improvement measures into structured delivery plans and executable workstreams, in close alignment with the Senior Expert - ICS4IT and other relevant governance and subject-matter functions.
• Provide delivery feasibility, execution-impact, and implementation feedback to the Senior Expert - ICS4IT and relevant governance and subject-matter functions, supporting the refinement and operationalization of IT ICS requirements and controls without assuming ownership of their definition or approval.
• Develop, maintain, and communicate a master delivery plan covering subprojects, milestones, dependencies, critical paths, versioning, change control, and communication.
• Coordinate and steer cross-functional subteams, internal resources, external contractors, and service providers against agreed scope, timelines, responsibilities, and quality criteria, including day-to-day work allocation, delivery monitoring, coaching, and structured feedback.
• Escalate contractor capacity, delivery-quality, or performance concerns through the applicable GCISO / ICS4IT, ITS, procurement, and supplier-management channels, without assuming formal employer or contractual authority.
• Manage dependencies, resource or prioritization conflicts, delivery deviations, and stabilization of critical delivery paths.
• Maintain an integrated view of progress, schedules, budgets, delivery risks, and the quality and completeness of deliverables against IT ICS requirements.
• Maintain traceability between defined IT ICS requirements and delivered outcomes, and prepare program-level reports, dashboards, executive summaries, and escalation inputs.
• Identify, classify, track, and support resolution of delivery-related risks and issues, including ownership, mitigation actions, and implementation progress.
• Coordinate delivery support for IT ICS audits and assessments, including readiness activities, data collection, fieldwork support, remediation tracking, and delivery-based closure support. Formal audit conclusions, finding closure decisions, and management acceptance remain with the respective accountable parties.
• Continuously improve delivery structures, coordination models, execution processes, and collaboration with internal teams and external service providers.

Your profile:

• Proven track record delivering complex, multi-stream initiatives in regulated or governance-driven environments.
• Experience supporting internal control systems; IT governance, risk, or compliance; and information security programs, audits, or remediation activities.
• Demonstrated ability to deliver against defined requirements while constructively supporting their refinement.
• Experience coordinating cross-functional teams, external contractors, and service providers across multiple delivery streams.
• Experience leading and coordinating multidisciplinary teams

Education Level:

• Bachelor’s Degree or equivalent experience/qualification in Information Technology, Computer Science, Business Informatics, Business Administration, or a related discipline.
• A master’s degree and relevant professional certification in program/project management, IT governance, IT risk, internal controls, or audit are desirable.

Experience Level:

• 10 to 15 years of experience in IT program or project management.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.