Associate

DHL Global Forwarding; Kurla; On-site; INR 300,000 - 540,000; Full time

Job summary

DHL Global Forwarding, DGFF, invites you to join our Global Shared Services Team as an Associate in Mumbai. You will support documentation, data entry, invoice declaration, costing, and customer support across global regions with comprehensive training for a wide range of operational tasks.

The role requires a bachelor’s degree, 0–3 years in BPO or logistics, strong MS Office skills, and good English communication. ERP exposure is a plus.

Qualifications

• Bachelor’s degree (any)
• 0–3 years of job experience from BPO or logistics
• Good knowledge in MS Office
• Effective English communication, written and verbal
• Exposure to working with ERP systems – Preferred
• Detail oriented
• Good logical reasoning
• High level of customer centricity

Responsibilities

• Understand the requirement of the station’s/country’s documentation and ensure jobs are executed as per SOPs.
• Ensure department SLAs and all KPIs are met as per delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions, best practices, and opportunities to improve the service for business partners.
• Flag challenges to the supervisor and business partner in a timely manner.
• Coordinate with stakeholders for regular communication and flow of information for the service.

Skills

MS Office

English communication

Detail oriented

Logical reasoning

Customer centricity

ERP exposure

Education

Bachelor's degree (any)

Tools

ERP systems

Job description

Job Title: Associate

Job Grade: N Shift: Open to work in all shifts 24/7

Job Location: DGFF GSC Vikhroli, Mumbai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will have the opportunity to provide best-in-class service within the operation service lines, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing entries such as registration and invoice declaration, managing invoice and costing, handling data validation and enrichment, and offering global customer support.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any)
• 0 – 3 years of job experience from BPO or logistics domain
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity

We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.