Manager - Project Management Support

Joinimagine; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

DHL Global Forwarding, Freight (DGFF) Global Service Centre in Mumbai is seeking a Project Management Support to oversee projects from initiation to handover within a robust governance framework.

You will document requirements, manage risks, coordinate testing, and ensure readiness for implementation while engaging stakeholders across global teams. This role offers exposure to international logistics operations and cross-functional collaboration.

Qualifications

• Experience in project governance and lifecycle management.
• Ability to collect and document business requirements.
• Familiarity with risk registers and issue tracking.
• Experience with testing, UAT, and signoffs.

Responsibilities

• Create, register, and maintain projects within the governance framework.
• Document scope, objectives, benefits, risks, milestones, and success criteria.
• Coordinate UAT planning, test cases, results, and signoffs.
• Engage stakeholders to align requirements and expectations.
• Develop governance dashboards and reporting for project tracking.
• Support pre- and post-implementation readiness activities.
• Drive timely resolution of risks, issues, and escalations.
• Prepare user guides and training materials.

Skills

Stakeholder management

Business analysis

Requirements documentation

Testing coordination

Documentation

Communication

Project coordination

Governance reporting

Tools

Salesforce

CW1

DOMO

Job description

Join our Business Support at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre!

Job Title: Project Management Support

Job Location: Mumbai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the "Top 20 most admired Shared Services Organizations in 2024" by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 400+ virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, the Project Support manager is responsible for supporting and governing projects throughout the project lifecycle, from project initiation through implementation, hyper-care, and project handover. The role ensures effective stakeholder alignment, requirements management, risk governance, testing coordination, implementation readiness, benefits realization, and operational stabilization.

Key Responsibilities

• Create, register, and maintain projects within the agreed project governance framework.
• Document project scope, objectives, benefits, assumptions, constraints, risks, dependencies, milestones, and success criteria.
• Conduct benefit analysis and document projected cost savings, efficiency gains, and business value.
• Engage stakeholders to understand, align, and document project expectations and business requirements.
• Collect, analyze, document, and obtain approval for business and functional requirements within agreed timelines.
• Set up, coordinate, and manage project kick-off meetings including stakeholder communication and action tracking.
• Maintain project documentation, action logs, meeting minutes, and status reports.
• Validate that development and QA testing activities have been completed thoroughly before UAT commencement.
• Coordinate User Acceptance Testing (UAT) activities with process owners and business stakeholders.
• Document UAT plans, test cases, test results, defects, observations, approvals, and signoffs.
• Coordinate feedback between process owners and development teams and track defect resolution.
• Document stakeholder responsibilities, project tasks, testing ownership, implementation activities, and risk mitigation actions.
• Coordinate pre-implementation and post-implementation readiness activities.
• Drive timely resolution of project risks, issues, and escalations.
• Create user guides, SOPs, training materials, and knowledge transfer documentation.
• Align training content and implementation of readiness activities with process owners.
• Document risk-based implementation approaches and mitigation plans.
• Create and maintain stakeholder contact matrix and escalation matrix.
• Develop governance reports, dashboards, and implementation tracking mechanisms.
• Coordinate implementation of readiness reviews and obtain necessary approvals.
• Define pre-implementation testing responsibilities and readiness checkpoints.
• Coordinate and govern the formal project handover process.
• Support hyper-care activities and ensure smooth transition to business operations.
• Collect, review, document, and track stakeholder feedback following implementation.
• Ensure implementation activities are executed smoothly and within agreed timelines.
• Monitor implementation performance through dashboards, reports, and governance reviews.
• Identify deviations, risks, or issues and raise incidents, tickets, or corrective actions where required.
• Track benefits, realization, and achievement of projected cost savings.
• Conduct lessons learned reviews and maintain project closure documentation.

Required Skills/Abilities

• Project Charter and Business Case
• Requirements Documentation and Approvals
• Risk and Issue Registers
• Training Materials and User Guides
• Maintain Test Cases, UAT and System Validation Documentation
• Implementation Dashboards and Governance Reports
• Hyper-care and Handover Documentation
• Benefits and Cost Savings Tracking Reports
• Experience working with Salesforce, CW1 and DOMO applications would be an added advantage.
• Demonstrated experience in business analysis, process mapping and stakeholder engagement.

Core Competencies

• Project Coordination
• Stakeholder Management
• Business Analysis
• Requirements Documentation
• Testing Coordination
• Documentation for Risk Management
• Documentation for Change Management
• Implementation Governance
• Reporting & Dashboard Management
• Communication and Facilitation Skills

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.