Associate

DHL Freight; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive compensation and performance-based incentive

Flexible work arrangements

Comprehensive medical insurance coverage

Generous paid time off

Job summary

A leading logistics company is seeking an Associate to join their Global Shared Services Team in Mumbai. The role involves providing best-in-class service within operational service lines while supporting global regions. Candidates should hold a Bachelor’s degree and have 0-3 years of experience in a BPO or logistics environment. Strong English communication skills and proficiency in MS Office are essential. Benefits include competitive compensation, flexible arrangements, and comprehensive medical insurance.

Qualifications

• 0 – 3 years of job experience from BPO or logistics domain.
• Good knowledge in MS Office.
• Effective English communication skills, written and verbal.
• Effective English communication, written and verbal.
• Exposure to ERP systems.
• Detail oriented.
• Good logical reasoning.
• High level of customer centricity.

Responsibilities

• Understand documentation requirements and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and Key Performance Indicators are met.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate to identify solutions and process improvements.
• Flag challenges to supervisor and partners promptly.
• Coordinate with stakeholders for regular communication.

Skills

Effective English communication skills

Good knowledge in MS Office

Detail oriented

Good logical reasoning skills

High level of customer centricity

Education

Bachelor’s degree (any)

Tools

Enterprise Resource Platforms (ERPs)

Job description

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Join us at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Associate

Job Grade: N

Job Location: DGFF GSC Vikhroli, Mumbai

Shift Time: Rotational shift (should be open for all shift time)

Are you dynamic and results‑oriented with a passion for logistics? Join our high‑performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the Independent Global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and have the chance to work in a truly international organization.

In this role, you will have the opportunity to provide best‑in‑class service within the operation service lines, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing entries such as registration and invoice declaration, managing invoice and costing, handling data validation and enrichment, and offering global customer support.

Key Responsibilities

• Understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co‑ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor’s degree (any)
• 0 – 3 years of job experience from BPO or logistics domain
• Good knowledge in MS Office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) – Preferred
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity

Benefits

• Competitive compensation and performance‑based incentive.
• Training to learn and grow, with resources to support career aspirations and personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off (privilege earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only).
• Recognition & Engagement culture.

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

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