Senior Team Lead - Quality

Berg Technologies; Jammu district, Dehradun; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Berg Technologies is seeking a Senior Team Lead (STL) for Quality to lead the quality function, drive compliance, and deliver data-driven insights. The role includes mentoring teams, calibrations, audits, and governance support, with a focus on operational excellence across shifts.

The STL will monitor quality metrics, publish dashboards, and conduct training to close performance gaps while maintaining audit-ready records and robust documentation.

Qualifications

• Minimum of 4+ years of experience in a Quality function.
• Must have prior exposure as a Team Lead (TL) or in a similar supervisory capacity.

Responsibilities

• Monitor cluster accuracy to meet quality metrics.
• Conduct regular calibrations and compliance checks for consistency.
• Maintain comprehensive records of Quality Documents for audit readiness.
• Publish dashboards and provide actionable insights to stakeholders.
• Drive training and refresher sessions to address performance gaps.
• Support the Account Manager in reporting, governance meetings, and strategic reviews.
• Act as the Level-2 contact for escalations and resolve complex issues.

Skills

Leadership

Data analysis

Quality assurance

Audits

Job description

JOB DESCRIPTION: SENIOR TEAM LEAD (STL) QUALITY

The Senior Team Lead (STL)Quality is a critical leadership role focused on maintaining operational excellence, ensuring cluster accuracy, and driving continuous improvement through data-driven insights. This role requires a blend of analytical rigor, compliance management, and the ability to mentor teams through structured training and escalations.

Application Link - https://docs.google.com/forms/d/e/1FAIpQLSdWUyISZlNgNSQWg6MPiZvIsnV2F5c0mvk3Yy0kco8Bl5y-nQ/viewform

Key Responsibilities

Quality & Compliance Management

• Performance Monitoring: Actively monitor cluster accuracy to ensure all quality metrics meet or exceed organizational standards.
• Audits & Calibration: Conduct regular calibrations and compliance checks to maintain consistency across the quality framework.
• Documentation: Responsible for maintaining and tracking comprehensive records of all Quality Documents to ensure audit readiness.

Operational Leadership & Insights

• Data Analysis: Publish regular dashboards and provide actionable insights to stakeholders.
• Process Improvement: Drive training and refresher sessions to address performance gaps and promote best practices.
• Governance Support: Support the Account Manager (AM) in reporting, governance meetings, and strategic reviews.

Escalation & Problem Solving

• Level-2 Support: Act as the point of contact for handling second-level escalations, ensuring swift and effective resolution of complex issues.

Job Requirements

Experience & Qualifications

• Proven Track Record: Minimum of 4+ years of experience in a Quality function.
• Leadership Experience: Must have prior exposure as a Team Lead (TL) or in a similar supervisory capacity.

Shift Flexibility

Availability: Candidates must demonstrate full shift flexibility and be willing to work across all shifts as required by business needs.