Quality Team Leader

TP; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Teleperformance is seeking a Quality Team Lead to manage a team of quality professionals and ensure high-quality standards across projects. The role emphasizes leadership, process development, and ongoing improvements in QA practices.

The candidate should bring 2+ years of QA experience, strong communication, and problem-solving skills, and be capable of working in a fast-paced environment while meeting tight deadlines.

Qualifications

• Minimum 2 years of experience in quality assurance or related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and organizational skills.
• Experience with quality control software.

Responsibilities

• Lead a team of quality professionals to achieve high-quality standards.
• Develop and implement quality control processes and procedures.
• Conduct regular audits and inspections to ensure compliance with quality standards.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Analyze data and trends to identify areas for improvement and develop strategies to enhance quality.
• Provide training and coaching to team members on quality systems and procedures.

Skills

Quality assurance

Leadership

Communication

Problem-solving

Data analysis

Tools

Quality management software

Job description

We are looking for a highly skilled and experienced Quality Team Lead to join our team in [location to be specified]. The ideal candidate will have a strong background in quality assurance and leadership, with excellent communication and problem-solving skills. As a Quality Team Lead, you will manage a team of quality professionals and ensure that high-quality standards are met.

Roles and Responsibility

• Manage and lead a team of quality professionals to achieve high-quality standards.
• Develop and implement quality control processes and procedures.
• Conduct regular audits and inspections to ensure compliance with quality standards.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Analyze data and trends to identify areas for improvement and develop strategies to enhance quality.
• Provide training and coaching to team members on quality systems and procedures.

Job Requirements

• Minimum 2 years of experience in quality assurance or a related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and organizational skills.
• Experience with quality control software and tools.
• Utilize advanced support technologies and processes engineered to achieve outstanding results.
• We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
• Our dedication to employee satisfaction distinguishes us.
• Cultivate lasting client relationships and make positive contributions to our local communities.
• Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.