Assistant Manager - Quality Management

Qdegrees; Jaipur; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A business consulting company in Jaipur is seeking an Assistant Manager in Quality Management to ensure products and services meet quality standards. The role involves implementing quality control processes, overseeing inspections and audits, and leading process improvement initiatives. Candidates should hold a relevant Bachelor's degree and possess 5-8 years of experience in quality analysis and call auditing within a customer service setting. Strong communication and proficiency with Microsoft Office are essential for this position.

Qualifications

• 5 to 8 years of experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent written and verbal communication skills.
• Knowledge of industry regulations and compliance standards.

Responsibilities

• Implement and maintain quality assurance processes to meet standards.
• Oversee quality control activities like inspections and audits.
• Identify opportunities for process improvement and lead initiatives.
• Maintain quality documentation including SOPs and work instructions.
• Train and develop quality control personnel.
• Ensure compliance with industry regulations and internal policies.
• Prepare quality reports for senior management.
• Collaborate with customer support to address quality concerns.

Skills

Quality analysis

Call auditing

Communication skills

Process improvement

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Job description

an Assistant Manager in Quality Management, you will play a critical role in ensuring that our products and services meet or exceed the quality standards set by the organization. You will work closely with the Quality Manager and other cross-functional teams to drive quality improvement initiatives, implement quality control processes, and maintain compliance with industry regulations.

Who are we

We are a business consulting and product innovation company. We empower our clients toenhance customer satisfaction and loyalty by leveraging the customer experience. Our visionis "to make customer experience simple yet effective by innovative CX models, utilizing thepower of digitization and human intelligence…”

• Quality Assurance: Implement and maintain quality assurance processes to ensure product and service quality meets or exceeds established standards.
• Quality Control: Oversee the quality control activities, including inspections, audits, and testing, to identify defects or issues and take corrective actions.
• Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency.
• Documentation: Maintain and update quality documentation, including standard operating procedures, work instructions, and quality records.
• Training: Train and develop quality control personnel, ensuring they have the necessary skills and knowledge to perform their roles effectively.
• Compliance: Ensure compliance with industry regulations and standards, as well as internal quality policies.
• Team-handling: Handle a team of QAs, QCs, TLs and mpnitor their performance regularly
• Reporting: Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities.
• Customer Feedback: Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience (5 years to 8 years)
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)