Assistant Manager - Quality

Infosys BPM; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Infosys BPM is seeking a quality professional with strong experience in Quality management Systems, process improvement, and service delivery quality management. The role emphasizes RCA, FMEA, Lean methodologies and QA practices to drive stable, predictable process performance.

The ideal candidate should have exposure to quality audits platforms, transition accounts, and proven ability to replicate best practices for cross-industry benefits, with strong communication and training collaboration.

Qualifications

• Experience in Quality management Systems, Process Improvement, and Service Delivery Quality Management Systems.
• Strong working knowledge of Quality Control methodologies.
• Proficient in RCA, FMEA and Lean methodologies.
• Experience in QA practices leading stable and predictable process performance.
• Ability to leverage best practices and drive cross-industry Synergies.

Responsibilities

• Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills .

Skills

Quality management systems

Process improvement

Quality control methodologies

Root cause analysis (RCA)

FMEA

Lean methodologies

Quality assurance

Quality audits platforms

Right first-time implementation

Six Sigma understanding

Knowledge management

Strong communication

Education

Graduate

Job description

Roles & Responsibilities

• Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills .

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Operations

Service Line

Quality