Support Executive

ArivuPro Academy; Bengaluru; On-site; INR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

Job summary

ArivuPro Academy in Bengaluru seeks a diligent support and operations coordinator to execute SOP-driven tasks across tickets, app and admission formalities. The role focuses on timely resolution, data accuracy, and adherence to timelines.

You will train and supervise team members, coordinate registrations, admissions, and other admin processes, ensuring KRAs are met and subordinates stay aligned with company SOPs. Competitive salary and benefits offered.

Qualifications

• Resolve a minimum of 60 support tickets per day.
• Maintain an average resolution time of less than 5 hours.
• Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
• Complete all app-related tasks with 99% accuracy by the next day (R+1 day).
• Ensure the accuracy of 99% of data entered for app-related formalities.
• Complete all admission formalities as per SOP within the next day (A+1 day).
• Ensure the accuracy of 99% of data entered for admission formalities.
• Complete all registration formalities as per SOP within the required timelines.
• Conduct team assessments three times a month.
• Allocate work and solve doubts as per company SOP.
• Ensure team members are trained and their work aligns with company SOP.
• Ensure subordinates carry out their work diligently.
• Assist subordinates in achieving their Key Result Areas (KRA).
• Competitive Salary and Benefits

Responsibilities

• Resolve a minimum of 60 tickets daily.
• Maintain an average resolution time of under 5 hours.
• Follow SOPs for all resolutions.
• Complete app-related tasks with 99% accuracy by the next day.
• Ensure 99% data accuracy for app-related formalities.
• Complete admission formalities within the next day (A+1).
• Ensure 99% accuracy of admission data.
• Complete registration formalities within required timelines.
• Conduct team assessments three times a month.
• Allocate work and resolve doubts as per SOP.
• Ensure team members are trained and aligned with SOP.
• Supervise subordinates to ensure tasks are performed diligently.
• Assist subordinates in achieving their KRAs.

Job description

1. Support Ticket Resolution

• Resolve a minimum of 60 support tickets per day.
• Maintain an average resolution time of less than 5 hours.
• Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

2. App-Related Tasks

• Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
• Ensure the accuracy of 99% of data entered for app-related formalities.

3. Admission Formalities

• Complete all admission formalities as per SOP within the next day (A+1 day).
• Ensure the accuracy of 99% of data entered for admission formalities.

4. Registration Formalities

• Complete all registration formalities as per SOP within the required timelines.
• Ensure the accuracy of 99% of data entered for registration formalities.

5. Team Training and Assessment

• Conduct team assessments three times a month.
• Allocate work and solve doubts as per company SOP.
• Ensure team members are trained and their work aligns with company SOP.

6. Subordinate Supervision and Achievement

• Ensure subordinates carry out their work diligently.
• Assist subordinates in achieving their Key Result Areas (KRA).

Benefits

• Competitive Salary and Benefits