Customer Support Coordinator

Ciel HR; Panchmahal District, Vadodara; On-site; INR 167,000 - 234,000; Full time

Job summary

Ciel HR in India is seeking a coordinator to manage tickets and schedules, coordinate bookings and handle off-hour support requests, and track daily availability of service engineers. The role includes maintaining complete logs and records for engineers and supporting travel claim verification.

The position also covers invoicing, accounts coordination, data management and reporting using advanced Excel sheets, MIS generation for the support team, and SAP B1 for operational data entry and

Job description

Role & responsibilities

• Ticket & Schedule Management.

• Coordinate ticket bookings and handle off-hour support requests.. Track daily availability and schedules of service engineers.

• Maintain complete logs and records of all service engineers.

• Invoicing & Accounts Handle customer support invoicing and coordinate with the accounts team.

• Verify travel claims and maintain travel expense records for engineers.

• Data Management & Reporting Maintain advanced Excel sheets for data tracking and analysis.

• Generate management information system (MIS) reports for the support team.

• Use SAP B1 for operational data entry and tracking. Requirements