Senior Support Engineer - Enterprise Supply Planning & PLSQL

Blue Yonder Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Blue Yonder Pvt Ltd in Bengaluru, India, seeks a Support Engineer for BY ESP, Demand Planning, Fulfilment & PLSQL. You will support BY Planning solutions in Demand/Strategy and Supply Planning, work with Product Development, Consulting and Cloud services, and ensure data integrity during steady state.

Requires a degree in engineering or IT and 4+ years in supply chain IT, strong SQL/PL/ data structures; NextGen tools a plus.

Qualifications

• Bachelor's degree in computer science, IT, or related field.
• 4-11 years of IT experience, with 4+ years in Supply chain products.
• Strong expertise in SQL, PL/SQL and data structures.
• Knowledge of NextGen tools like AppDynamics, Splunk, MuleSoft, Python, AI/ML, and Azure is a plus.

Responsibilities

• Design & Architect Understand the implemented solution design.
• Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
• Enhance/Change the design based on new business requirements by the customer.
• Identify Root cause and find the permanent solution to any problem.
• Responsible to address incident/request related to above mentioned suite of products.
• Develop & Deliver Provide advice to customers regarding industry best practices and process methodology.
• Understand how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
• Need to work with cross functional teams including Product Development, Consulting and Cloud services.
• Guide & Govern Provides technical and non-technical support during the Steady state period.
• Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
• Provide advice to customers regarding industry best practices and process methodology.
• Operate & Optimize Provides advice to customers regarding industry best practices and process methodology.
• Implement monitoring, performance tuning, and operational best practices.
• Provide value through Innovation and Automation.

Skills

SQL

PL/SQL

Data structures

Python

AI/ML

AppDynamics

Splunk

MuleSoft

Azure

Education

Bachelor's degree in Computer Science/IT

Job description

Support Engineer - Blue Yonder Enterprise Supply Chain Planning (ESP), BY Demand Planning, BY Fulfilment & PLSQL

Scope

This role is focused on supporting various BY Planning solutions in Demand/Strategy and Supply Planning. Needs to work with cross functional teams including Product Development, Consulting and Cloud services. This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. Provides advice to customers regarding industry best practices and process methodology. Understands the workflow and tables involved in BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment

Good Understanding of BY data workflow, Installation of BY products, Good knowledge of SQL, PL/SQL, Intermediate knowledge at MS Excel, Basic understanding on customer business and process. Relevant experience on BY SCPO and Manufacturing Planning suite of products. Requires a bachelor's degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.

What you'll do

• Design & Architect Understand the implemented solution design.
• Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
• Enhance/Change the design based on new business requirements by the customer.
• Identify Root cause and find the permanent solution to any problem.
• Responsible to address incident/request related to above mentioned suite of products.
• Develop & Deliver Provide advice to customers regarding industry best practices and process methodology.
• Understand how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
• Need to work with cross functional teams including Product Development, Consulting and Cloud services.
• Guide & Govern Provides technical and non-technical support during the Steady state period.
• Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
• Provide advice to customers regarding industry best practices and process methodology.
• Operate & Optimize Provides advice to customers regarding industry best practices and process methodology.
• Implement monitoring, performance tuning, and operational best practices.
• Provide value through Innovation and Automation.

What we are looking for

• Bachelor's degree in computer science, IT, or related field.
• 4-11 years of IT experience , with 4+ years in Supply chain products.
• Strong expertise in SQL, PL/SQL, Data structure.
• NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus.
• Understands how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
• Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java).

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.