Senior Support Engineer

FCI CCM, Inc.; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Cashless medical insurance

Accidental insurance

Life insurance

Provident Fund and Gratuity

Job summary

Friends Color Images Pvt Ltd in Noida, India, is seeking a Production Support Engineer with 3+ years of experience to support Java-based applications and related engines. You will diagnose issues, implement fixes, and improve system reliability in a fast-paced environment.

The role requires strong skills in Java, SQL, Kafka, MongoDB, and AWS EKS, plus Python or Bash scripting, and familiarity with DevOps tools and monitoring. Collaboration with cross-functional teams is essential.

Qualifications

• Bachelor’s degree in computer science or related field.
• 3+ years of experience in production support or related roles.
• Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
• Proficiency in scripting languages like Python and Bash.
• Familiarity with cloud services, microservices architecture, and DevOps tools.
• Strong analytical and problem-solving skills with RCA and log analysis experience.

Responsibilities

• Issue Resolution and SLA Adherence: Resolve complex issues with minimal downtime and adherence to SLAs.
• RCA for critical failures and documentation of findings.
• Implement failover mechanisms for high availability during outages.
• Automation and Predictive Analysis: Automate recurring tasks using Python, Bash, or other scripting tools; configure proactive monitoring and alerts.
• Technical Expertise: Troubleshoot databases (SQL/NoSQL) and work with Kafka and EKS; contribute to Java/Spring Boot solutions.
• Collaboration and Documentation: Biweekly reviews with stakeholders; escalate issues with logs; maintain workflow/playbook docs.
• Monitoring and Alerting: Configure Prometheus/Grafana/ELK; set proactive alerts and audit monitoring configurations.
• New Feature Development and Maintenance: Collaborate with product teams to deploy features.

Skills

Java

SQL

Kafka

MongoDB

Amazon EKS

Python

Bash

DevOps

Education

Bachelor’s degree in computer science or related field

Tools

Spring Boot

Prometheus

Grafana

ELK

Job description

Friends Color Images Pvt Ltd | Full time

• Shift Timing Rotational as per business requirements


• Weekly Off 5 Day working with rotational off


• Work Experience 3-5 Years


• City Noida


• Country India


• Postal Code 201303

Job Description

Broad Function:

We are seeking aProduction Support Engineer who will be responsible for providing technicalsupport to customers using Java-based applications and certain compositionengines like Quadient, OpenText, etc. Provide optimal solutions for the coreproblems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

1. Issue Resolution and SLA Adherence

• Resolvecomplex issues with minimal downtime and adherence to SLAs.


• Perform RCAfor critical failures and provide comprehensive documentation.


• Implementfailover mechanisms for high availability during outages.

2. Automation and Predictive Analysis

• Automaterecurring tasks using Python, Bash, or other scripting tools.


• Configureproactive monitoring and alerts to minimize manual intervention.


• Usepredictive analysis to identify and preempt potential failures.

3. Technical Expertise

• Troubleshootdatabases (SQL/NoSQL) and optimize query performance.


• Workextensively with Kafka for messaging and Amazon EKS for containerorchestration.


• Develop andmaintain solutions using Java and Spring Boot.

4. Collaboration and Documentation

• Conductbiweekly review meetings with stakeholders.


• Escalatecritical issues to Level 2 with detailed analysis and logs.


• Maintainclear documentation of workflows, application flows, and resolutionplaybooks.


• Foster acollaborative team environment by sharing learnings and solutions.

5. Monitoring and Alerting

• Configuretools like Prometheus, Grafana, or ELK for real-time system monitoring.


• Set upproactive alert systems to address potential system issues.


• Auditmonitoring configurations to align with evolving system requirements.

6. New Feature Development and Maintenance

• Collaborate with product teams to deploy new featureseffectively.

Requirements

• Bachelor’s degree in computer science or relatedfield.


• 3+ years of experience in production support orrelated roles.


• Expertise in Java, SQL, Kafka, MongoDB, and AmazonEKS.


• Proficiency in scripting languages like Python andBash.


• Familiarity with cloud services, microservicesarchitecture, and DevOps tools.


• Strong analytical and problem-solving skills withRCA and log analysis experience.ca

The company offers a range of employeebenefits including:

• Cashless medical insurance for employees, spouses,and children


• Accidental insurance coverage


• Life insurance coverage


• Retirement benefits including Provident Fund (PF)and Gratuity