Senior Support Engineer

FCI CCM Inc.; Dadri; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Cashless medical insurance

Accidental insurance

Life insurance

Provident Fund & Gratuity

Job summary

Friends Color Images Pvt Ltd in Noida, India is seeking a Production Support Engineer to provide technical support for Java-based applications and related engines. You will resolve complex issues, implement failover, and work with Kafka, MongoDB, and Amazon EKS to ensure high availability.

You will also automate tasks in Python/Bash, monitor systems with Prometheus/Grafana, and collaborate with product teams to maintain and enhance critical services.

Qualifications

• Bachelor’s degree in computer science or related field.
• 3+ years of experience in production support or related roles.
• Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
• Proficiency in scripting languages like Python and Bash.
• Familiarity with cloud services, microservices architecture, and DevOps tools.
• Strong analytical and problem-solving skills with RCA and log analysis experience.

Responsibilities

• Resolve complex issues with minimal downtime and adherence to SLAs.
• Perform RCA for critical failures and provide comprehensive documentation.
• Implement failover mechanisms for high availability during outages.
• Automate recurring tasks using Python, Bash, or other scripting tools.
• Configure proactive monitoring and alerts to minimize manual intervention.
• Use predictive analysis to identify and preempt potential failures.
• Troubleshoot databases (SQL/NoSQL) and optimize query performance.
• Collaborate with product teams to deploy new features effectively.
• Maintain clear documentation of workflows, application flows, and resolution playbooks.

Skills

Analytical thinking

Problem solving

RCA

Education

Bachelor's degree in Computer Science

Tools

Java

SQL

Kafka

MongoDB

Amazon EKS

Python

Bash

Job description

Friends Color Images Pvt Ltd | Full time

• Shift Timing Rotational as per business requirements


• Weekly Off 5 Day working with rotational off


• Work Experience 3-5 Years


• City Noida


• Country India


• Postal Code 201303

Job Description

Broad Function:

We are seeking aProduction Support Engineer who will be responsible for providing technicalsupport to customers using Java-based applications and certain compositionengines like Quadient, OpenText, etc. Provide optimal solutions for the coreproblems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

1. Issue Resolution and SLA Adherence

• Resolvecomplex issues with minimal downtime and adherence to SLAs.


• Perform RCAfor critical failures and provide comprehensive documentation.


• Implementfailover mechanisms for high availability during outages.

2. Automation and Predictive Analysis

• Automaterecurring tasks using Python, Bash, or other scripting tools.


• Configureproactive monitoring and alerts to minimize manual intervention.


• Usepredictive analysis to identify and preempt potential failures.

3. Technical Expertise

• Troubleshootdatabases (SQL/NoSQL) and optimize query performance.


• Workextensively with Kafka for messaging and Amazon EKS for containerorchestration.


• Develop andmaintain solutions using Java and Spring Boot.

4. Collaboration and Documentation

• Conductbiweekly review meetings with stakeholders.


• Escalatecritical issues to Level 2 with detailed analysis and logs.


• Maintainclear documentation of workflows, application flows, and resolutionplaybooks.


• Foster acollaborative team environment by sharing learnings and solutions.

5. Monitoring and Alerting

• Configuretools like Prometheus, Grafana, or ELK for real-time system monitoring.


• Set upproactive alert systems to address potential system issues.


• Auditmonitoring configurations to align with evolving system requirements.

6. New Feature Development and Maintenance

• Collaborate with product teams to deploy new featureseffectively.

Requirements

• Bachelor’s degree in computer science or relatedfield.


• 3+ years of experience in production support orrelated roles.


• Expertise in Java, SQL, Kafka, MongoDB, and AmazonEKS.


• Proficiency in scripting languages like Python andBash.


• Familiarity with cloud services, microservicesarchitecture, and DevOps tools.


• Strong analytical and problem-solving skills withRCA and log analysis experience.ca

The company offers a range of employeebenefits including:

• Cashless medical insurance for employees, spouses,and children


• Accidental insurance coverage


• Life insurance coverage


• Retirement benefits including Provident Fund (PF)and Gratuity