Senior Supervisor - Operations

APM Terminals; Bengaluru; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Maersk is seeking a Senior Supervisor - Operations in Bengaluru to oversee day-to-day warehouse activities, drive productivity, quality, and cost targets, and lead a team of supervisors, operators and associates.

The role requires strong SAP inventory control, people management and continuous improvement capabilities, with emphasis on safety and customer service. The incumbent will collaborate with customers and internal stakeholders.

Qualifications

• Graduate degree in Logistics, Supply Chain, Business Administration or related field.
• Professional certifications in Supply Chain/Logistics preferred.

Responsibilities

• Manage daily inbound, outbound, inventory, returns, and VAS operations to meet SLAs.
• Lead and supervise supervisors, team leaders and warehouse staff; conduct briefings and reviews.
• Ensure inventory accuracy through cycle counts and system checks; investigate discrepancies.

Skills

SAP Inventory Control

People Management

Operational Planning

KPI Management

Customer Relationship Management

MS Excel

Root Cause Analysis (RCA) & CAPA

Lean / Kaizen / Continuous Improvement

Leadership Skills

Education

Graduate degree in Logistics, Supply Chain, Business Administration

Job description

Position: Senior Supervisor - Operations Location: Hoskote, Bengaluru -Sy No 80/6, Chokkahalli Village kasaba Hobli Hoskote, taluka, Bangalore Bengaluru- 562114 India Google Link - https://www.google.com/maps/dir/13.1162711,77.8177703/Jockey+Maersk+and+page+industry+unit+32,+4R99% 2B2GX,+Chokkahalli,+Karnataka+562114/@13.1136474,77.8128433,1696m/data=!3m2!1e3!4b1!4m18!1m7!3m6!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2sJockey+Maersk+and+page+industry+unit+32!8m2!3d13.1174721!4d77.8185911!16s%2Fg%2F11vbwh2vx3!4m9!1m1!4e1!1m5!1m1!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2m2!1d77.8185911!2d13.1174721!3e9?entry=ttu&g_ep=EgoyMDI2MDcxMy4wIKXMDSoASAFQAw%3D%3D

Job Purpose

The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives.

Key Responsibilities

1. Warehouse Operations Management Manage daily inbound, outbound, inventory, returns, and VAS operations. Ensure timely receipt, putaway, picking, packing, dispatch and order fulfillment. Monitor operational KPIs and ensure achievement of customer SLAs. Ensure optimum utilization of warehouse space, equipment and manpower.
2. Team Leadership & People Management Lead and supervise supervisors, team leaders and warehouse associates. Conduct daily shift briefings and performance reviews. Monitor attendance, productivity, absenteeism and manpower deployment. Coach, mentor and develop team members for enhanced performance. Support recruitment, induction and training activities.
3. Inventory Management Ensure inventory accuracy through cycle counts and physical verification. Investigate stock discrepancies and implement corrective actions. Monitor inventory movements and system transactions. Ensure inventory integrity and compliance with customer requirements.
4. Customer Service & Stakeholder Management Act as the primary operational contact for customers and internal stakeholders. Provide timely updates on operational performance and service issues. Support customer visits, audits and business reviews. Resolve operational escalations promptly.
5. Performance & Productivity Management Drive productivity improvement initiatives. Monitor throughput, utilisation and efficiency metrics. Ensure achievement of productivity and cost‑saving targets. Support automation and process optimisation projects.
6. Compliance, Safety & Quality Ensure compliance with Maersk safety policies and statutory requirements. Drive warehouse 5S and housekeeping standards. Conduct safety inspections and risk assessments. Ensure adherence to SOPs, work instructions and customer operating procedures. Support internal, external and customer audits.
7. Continuous Improvement Lead Kaizen, Lean and process improvement initiatives. Identify operational bottlenecks and implement corrective actions. Drive reduction in overtime, damages, errors and waste. Support digital transformation and system enhancement initiatives.
8. Reporting & MIS Prepare and submit daily, weekly and monthly operational reports. Analyse KPI trends and implement action plans. Present operational performance to management and customers. Ensure timely closure of audit observations and action items.

Qualifications

Graduate degree in Logistics, Supply Chain, Business Administration or related field. Professional certifications in Supply Chain/Logistics preferred.

Required Skills

• SAP Inventory Control
• People Management
• Operational Planning
• KPI Management
• Customer Relationship Management
• MS Excel
• Root Cause Analysis (RCA) & CAPA
• Lean / Kaizen / Continuous Improvement
• Strong Communication and Leadership Skills

Key Competencies

• Leadership & Team Development
• Decision Making
• Analytical Thinking
• Problem Solving
• Customer Focus
• Operational Excellence
• Accountability
• Collaboration
• Adaptability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position or to perform a job, please contact us by emailing [e-mail].

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.