Senior Style Associate - Hosur

Kushals Fashion Jewellery; Krishnagiri District; On-site; INR 180,000 - 260,000; Full time

Job summary

Kushals Fashion Jewellery is seeking a Senior Style Associate for its Retail Stores in India. The role centers on delivering exceptional customer experiences, driving sales, and maintaining operational excellence with a customer-centric approach. You will lead by example, train team members, and ensure smooth store operations.

The candidate should have 2+ years in retail, strong communication, and proficiency with POS systems. Flexibility to work varied shifts is required.

Qualifications

• Min HSC; 2 years retail experience.
• Must be 20–35 years old.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets.
• Experience in customer service and building relationships.
• Experience mentoring team members.
• Handling cash transactions and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming.
• Flexibility to work varied shifts.

Responsibilities

• Lead customer-focused store experiences and drive sales.
• Achieve store sales targets through solution-based selling.
• Maintain inventory accuracy and prevent shrinkage.
• Assist replenishment, stock takes, and turnover tracking.
• Enforce SOPs and escalate bottlenecks.
• Train and mentor new and existing staff.
• Handle escalated customer issues professionally.
• Operate store in absence of Store Manager.

Skills

Customer service

Sales skills

Communication

Leadership

Team mentoring

Problem solving

Education

HSC/12th grade

Graduate

Tools

POS systems

Retail software

Job description

Job Title : Senior Style Associate

Department: Retail Stores

Reports To: Store Manager

Role Summary

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC. 2 years of retail experience / Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.