Senior Style Associate - CBT - RS PURAM

kushals.com; Coimbatore District; Sur place; INR 180 000 - 260 000; Plein temps

Résumé du poste

kushals.com is seeking a Retail Sales Associate to build strong customer relationships, drive solution-based sales, and ensure excellent service in our Coimbatore store. You will handle cash transactions, manage inventory, and contribute to achieving sales targets.

The role requires a 20–35 age range, basic computer skills, and experience in mentoring staff. A dynamic, customer-focused individual with grooming standards is preferred for varied shifts.

Qualifications

• Minimum HSC; or graduates with 2 years retail experience.
• Ages 20–35 years.
• Basic computer skills and MS Office.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude with grooming standards.
• Flexibility to work varied shifts.

Responsabilités

• Build and maintain strong customer relationships and provide tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services.
• Achieve store sales targets and drive solution-based sales.
• Upsell higher-value products to increase average transaction value.
• Demonstrate negotiation and objection-handling to convert prospects.
• Support inventory management and store operations to maintain efficiency.
• Train and mentor new and existing team members.

Connaissances

Customer relationship management

Sales target achievement

Upselling & cross-selling

Negotiation

Problem-solving

Learning agility

Operational decision-making

Formation

High School or equivalent

Graduate (with 2 years retail experience)

Outils

POS systems

Microsoft Office

Description du poste

D.No 160,Ground Floor, Thiruvenkatasamy Rd W, opp. to Cafe Coffee Day, R.S. Puram, Coimbatore, Tamil Nadu, India

• City D.No 160,Ground Floor, Thiruvenkatasamy Rd W, opp. to Cafe Coffee Day, R.S. Puram, Coimbatore, Tamil Nadu
• State/Province Tamil Nadu
• Country India

Job Description

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitudeExcellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts