Senior Style Associate - BLR Basaweshwar Nagar

Kushals Fashion Jewellery; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

ESI

PF

Job summary

Kushals Fashion Jewellery is seeking a store-based Retail Sales Associate in Bengaluru to build strong customer relationships, address needs, and drive sales targets. You will upsell, cross-sell, and negotiate to convert prospects into loyal customers while gathering feedback to improve products and services.

The role requires 2 years of retail exposure (or HSC/diploma) and strong customer service, with proficiency in POS systems and MS Office. Expect varied shifts and a dynamic team environment.

Qualifications

• Min HSC or 12th pass; graduates with 2 years retail exp accepted.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building strong relationships.
• Experience in mentoring team members.

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services.
• Achieve store sales targets and drive solution-based sales.
• Upsell and cross-sell to enhance engagement and meet targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Skills

Customer relations

Sales skills

Upselling

Cross-selling

Negotiation

Problem solving

Learning agility

Leadership

Customer service

Attention to detail

Education

HSC or 12th pass

Graduate with 2 years retail exp

Tools

POS systems

MS Office

Job description

Job Description

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts

Benefits

• ESI
• PF