Senior Sales Associate - BLR - HSR Layout

Kushals Fashion Jewellery; Bengaluru South; Presencial; INR 300.000 - 450.000; Jornada completa

Descripción de la vacante

Kushals Fashion Jewellery in Bengaluru South is seeking a Senior Style Associate to lead customer experiences, drive sales, and maintain store operations with a hands-on approach.

You will build relationships, mentor team members, manage inventory, handle POS processes, and ensure visual merchandising aligns with brand standards.

The role requires 2+ years of retail experience, strong communication, and the ability to work varied shifts in a fast-paced environment.

Formación

• Min HSC or higher with 2 years in retail.
• Proven track record of meeting sales targets.
• Excellent customer service and relationship-building.
• Experience mentoring team members.
• Proficient in POS and retail technologies.

Responsabilidades

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing concerns promptly.
• Achieve store sales targets and drive solution-based sales.
• Upsell and cross-sell to increase average transaction value.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share insights with the team.
• Independently manage store operations in the absence of the Store Manager.
• Prevent shrinkage and manage inventory processes, replenishment, stock takes and turnover.
• Follow SOPs and escalate bottlenecks when needed.

Conocimientos

Retail experience

Customer service

POS systems

Microsoft Office

Visual merchandising

Mentoring team members

Educación

Min HSC

Graduate with 2 years retail experience

Herramientas

POS systems

Retail technologies

Descripción del empleo

Job Title : Senior Style Associate

Department: Retail Stores

Reports To: Store Manager

Role Summary

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC. 2 years of retail experience / Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.