Senior Staff Engineer Infrastructure - ServiceNow [T500-21187]

Albertsons Companies India; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading retail technology firm in India is looking for a Senior Staff Engineer Infrastructure specializing in ServiceNow. This mid-senior level position involves driving the design and development of ITSM solutions, mentoring junior developers, and collaborating with international teams. Ideal candidates should possess strong problem-solving skills and ITIL Foundation Certifications. The role requires a full-time commitment, contributing to innovative technology solutions that enhance customer experiences across the retail sector.

Qualifications

• Experience with ServiceNow and its various modules.
• Strong problem-solving abilities and stakeholder management skills.
• Ability to mentor junior developers.

Responsibilities

• Drive design and development of ITSM solutions using ServiceNow.
• Configure and improve core applications with the ServiceNow functional team.
• Participate in code reviews to maintain high code quality.

Skills

ServiceNow

ITSM

AngularJS

Rest APIs

Strong communication skills

Education

ITIL Foundation Certifications

Job description

Senior Staff Engineer Infrastructure - ServiceNow

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons Companies India:

At Albertsons Companies India, we’re not just pushing the boundaries of technology and retail innovation, we’re cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.

At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165‑year‑old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision‑making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well‑being.

Job Description:

• Drive the design, development, and optimization of ITSM solutions using ServiceNow
• Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Design and develop systems integrations and process automation
• Working closely with ServiceNow functional team, configure and improve core and custom applications.
• Mentor Junior developers and serve as escalation to resolve support issues within ServiceNow.
• Participate in code and configuration reviews to ensure adherence to best practices and maintain high code quality.
• Monitor health, usage and overall compliance of ServiceNow and its applications.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Load, manipulate and maintain data between Service‑now and other systems.
• Create ServiceNow reports and dashboards.
• Flexibility to work with a variety of personalities and styles.
• Team Player.
• Must be a self‑starter and keen to explore new solutions.
• Compassionate and kind, showing courtesy, dignity, and respect. They show sincere interest and empathy for all others.
• Foster innovation through creativity to get to a workable solution. Use analytical thinking through issues using logic and reason.
• Show integrity in what is done and how it is done – without sacrificing personal/business ethics.
• Embrace an inclusion‑focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions.
• Team‑oriented, positively contributing to team morale and willing to help.
• Learning‑Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally.
• Think strategically and proactively anticipate future problems, needs or changes in the work.

Skills Required:

• ServiceNow
• ITSM, ITBM, ITOM or any other Module
• Frontend technologies – AngularJS
• Rest APIs, SOAP, WSDL
• Strong communication, problem‑solving, and stakeholder management skills.

Additional Skills Required:

• ITIL Foundation Certifications

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Information Technology and Engineering

Industries: Retail