Staff Engineer Infrastructure [T500-24036]

Albertsons Companies India

Bengaluru

On-site

INR 1,000,000 - 1,500,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

A leading grocery technology firm in Bengaluru is seeking an experienced IT Operations Manager with expertise in ServiceNow ITOM. Candidates should have over 4 years’ experience in Discovery and Event Management, along with strong skills in cloud platforms. The role involves developing ITOM capabilities, championing best practices and collaborates with teams to enhance organizational agility. The company offers a vibrant workplace that fosters innovation and career growth.

Qualifications

4+ years of hands-on experience with ServiceNow ITOM, specifically Discovery and/or Event Management.
5+ years’ experience within a large enterprise IT organization.
Strong experience with MID Server Administration, including virtual and containerized MID servers.
Working knowledge of multi-cloud platforms (Azure, GCP, OCI, IBM, etc.).
Hands-on experience integrating external tools with CMDB and AMDB.

Responsibilities

Design, develop, document, test, and enhance ITOM / CMDB capabilities.
Champion ITOM best practices, standards, and governance.
Ensure Discovery tools maintain proper access and permissions.
Monitor, track, and report on Discovery and Event Management performance metrics.
Administer ITOM tools across production and non-production environments.

Skills

ServiceNow ITOM

Discovery and Event Management

MID Server Administration

Multi-cloud platforms (Azure, GCP, OCI, IBM)

Agile/DevOps methodologies

Microsoft Office (Excel, PowerPoint, Word)

Windows and Unix administration

Networking concepts

XML, JSON, and scripting languages

Java Regular Expressions (Reg Ex)

Job description

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons Companies India:

At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.

At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

Job Description:

Key Responsibilities include:

Design, develop, document, test, and enhance ITOM / CMDB capabilities, including discovery patterns, sensors, and integrations.
Champion ITOM best practices, standards, and governance across the organization.
Partner daily with the Configuration Management and Asset Management Process Owners to align technical solutions with CMDB and AMDB requirements.
Ensure Discovery tools maintain proper access and permissions to collect configuration data across on-prem and multi-cloud environments.
Monitor, track, and report on Discovery and Event Management performance metrics. · Collaborate with Infrastructure Architects to align ITOM solutions with enterprise technology strategy.
Administer ITOM tools across production and non-production environments, ensuring stability and data integrity.
Support patching, upgrades, release cycles, and troubleshoot related issues.
Maintain and enhance Event Management flows, event, alert management and assignment rules as needed.
Identify automation opportunities and implement scoped ITOM enhancements.
Ensure CMDB and AMDB data quality; serve as partial owner of both repositories.

Qualifications Required:

4+ years of hands‑on experience with ServiceNow ITOM, specifically Discovery and / or Event Management.
5+ years’ experience within a large enterprise IT organization.
Strong experience with MID Server Administration, including virtual and containerized MID servers.
Working knowledge of multi‑cloud platforms (Azure, GCP, OCI, IBM, etc.).
Experience with containerized and geographically distributed infrastructures.
Familiarity with Agile / DevOps methodologies, story scoping, and backlog refinement. · Demonstrated experience developing strategic service data models.
Hands‑on experience integrating external tools with CMDB and AMDB.
Experience working with performance monitoring tools and metrics.
Strong communication, collaboration, and relationship‑building skills.
Proficient in Microsoft Office (Excel, PowerPoint, Word).
Ability to operate effectively in fast‑paced environments.
Intermediate–level Windows and Unix administration skills.
Familiarity with networking concepts (routers, switches, firewalls, NSG, load balancers).
Working knowledge of XML, JSON, and scripting languages.
Strong understanding of Java Regular Expressions (Reg Ex).
Ability to diagnose credentials, installation, permissions, and network connectivity issues.
Experience with LDAP, Active Directory, SUDO.
Knowledge of converged platforms, web / app servers, load balancers, databases, cloud solutions, and virtualization (WebSphere, MQ, IIS, Apache, VMware).