Senior Specialist - Workplace Services

R1-Rc; Gurugram District; On-site; INR 1,400,000 - 1,900,000; Full time

Job summary

R1 RCM India is seeking a seasoned facilities professional with 8+ years' experience in IT/ITES environments to manage operations across admin, security, transport, and front office. The role requires budgeting, vendor negotiations, and SOP development to streamline processes.

You will coordinate AMC contracts for engineering equipment, supervise transport for a large workforce, and deliver regular reports to the DR team, ensuring service levels and cost controls align with organizational goals.

Qualifications

• 8+ years of experience with IT/ITES companies.
• Knowledge of AMCs for engineering equipment (air-conditioners, UPS batteries, access control, firefighting systems).
• Experience in annual budgeting for facilities operations.
• Ability to support DR for AMC negotiations and vendor selections with Procurement Team.

Responsibilities

• Develop and manage facilities operations including admin, security, transport, and front office management.
• Coordinate with procurement for vendor selection and contract finalization.
• Set up and mentor fortnightly helpdesk for operations teams and clients to resolve issues on time.
• Prepare SOPs for facilities tasks (security, AMC, fire drills, car parking, asset movements).
• Monitor and review vendor performance for Admin & Transport.
• Generate daily/weekly/monthly operations reports for DR.

Skills

Facilities management

Vendor management

Budgeting

Procurement coordination

MS-Office / Data Analysis

Communication skills

AMC negotiations

Operations reporting

Education

Bachelor's degree

Job description

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Job Description: ➢ Candidate must have relevant experience of 8+ years of experience with IT/ITES Companies. ➢ Should have good knowledge about AMCs of engineering equipment like air-conditioner, UPS batteries, access control system, firefighting system etc., Preventive Maintenance of equipment, housekeeping management, cafeteria management, security management, key management, front office management, contracting with various service provider, Fleet Management. ➢ Must have experience on annual budgeting exercise for Facilities operations, ➢ Ready to help his DR for AMC Negotiations, Vendor selections and finalization with the help of Procurement Team. ➢ Ready to help Procurement team for executing successful RFP process for selection of vendors related to facilities. ➢ Have expertise in development of Standard operating processes and have prepared entire set of SOPs for various task related to Facilities function like security, AMC for engineering equipment, fire drill for organization, car parking, asset movements – inward and outward, visitor policy etc. ➢ Must have experience on set up a fortnightly helpdesk for Operation team / clients to understand their concern and resolve the issue within defined timeline. ➢ Have expertise in MS-Office, especially on Data Analysis, interpretation, and presentation to Management. Must have good communication skills. ➢ Experience in supervising Transport operation for 750 employees. ➢ Must have experience to conduct periodic vendor performance review for both Admin & Transport ➢ Person must share daily / weekly / monthly operational report to his DR. ➢ Candidate must be graduateWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.comVisit us on Facebook