Associate Operations Manager

r1rcm; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

R1 is hiring for a Revenue Cycle Management leader in India to oversee a team of 25–30 FTEs across RCM functions such as Billing, Cash Posting, AR and Denial Management.

The role requires strong data analysis skills, hands-on MS Excel proficiency, and the ability to drive process improvements with a Lean Six Sigma mindset. Night shifts to align with US timings and on-site work from India are expected.

Qualifications

• Thorough understanding of RCM processes including Billing, Cash Posting, Credit Balance, AR, Denial Management & Correspondence review.
• Strong data analysis skills to identify trends and drive improvements.
• Proven leadership and ability to manage large teams (25–30 FTEs).

Responsibilities

• Lead a group of 25–30 FTEs with performance monitoring and coaching.
• Oversee RCM operations: Billing, AR, Denial Management and related workflows.
• Prepare and review daily/weekly/monthly operational reports and scorecards.
• Collaborate with clients and internal teams; identify process improvements using Lean Six Sigma principles.

Skills

MS Excel

Data analysis

Leadership

Team management

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Primary Responsibility

• Performance Management: Operational Service Delivery - SLA Metrics and KPIs Financials - No revenue leakages Process Improvement initiatives
• People Management: Attrition & ESAT Employee Engagement

Role and Responsibilities

• Required to handle a team / group of 25 to 30 FTEs
• Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
• Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
• Periodically review team's performance and recommend performance improvement plan wherever required
• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
• Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
• Responsible for work allocation / distribution to the team and monitor the team's work
• Create and maintain daily operational scorecards to track and report KPI's; assist in volume forecast and capacity planning as required
• Generate and distribute management reports in accurate and timely manner
• Perform data analysis for generating reports on periodic basis including adhoc
• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
• Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
• Able to interact with the client effectively
• Willing to work in night shift / US timings
• Willing to work in WFO setup

Additional Skills Required

• Proficient in MS Excel
• Strong ability to analyse raw data, draw conclusions and develop actionable recommendations
• Ability to handle multiple tasks of reporting simultaneously
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
• Solid verbal and written communication skills are required

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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