Associate Operations Manager

R1 RCM; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM in India is seeking a Performance and People Manager to lead a 15–20 FTE team within the RCM domain. You will monitor Billing, Cash Posting, AR, and Denial Management, drive KPI improvements, and prepare routine operational reports.

Strong data analysis, MS Excel proficiency, and excellent communication are essential. Night shift and WFO work in India are required for this role.

Qualifications

• Proficient in MS Excel and data handling.
• Strong ability to analyse raw data, draw conclusions and develop actionable recommendations.
• Ability to manage reporting tasks concurrently.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team of 15–20 FTEs and manage performance.
• Understand RCM processes including Billing, Cash Posting, AR, Denial Management.
• Review metrics like Days in AR and UI metrics; drive improvements.
• Prepare daily/weekly/monthly reports from Practice Management/Billing systems.
• Create daily operational scorecards and reports to track KPI's.
• Coordinate work allocation and capacity planning with managers.
• Interact with clients effectively and work in night US timings.
• WFO setup with India-based team.

Skills

Data analysis

Team leadership

Communication

Problem solving

Quantitative skills

Tools

MS Excel

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Primary Responsibility:

Performance and People Management

i.Performance Management

Operational Service Delivery – SLA Metrics and KPIs Financials – No revenue leakages Process Improvement initiatives

ii. People Management

Attrition & ESAT Employee Engagement

Role and Responsibilities:

• Required to handle a team / group of 15 to 20 FTEs
• Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
• Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
• Periodically review team’s performance and recommend performance improvement plan wherever required
• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
• Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
• Responsible for work allocation / distribution to the team and monitor the team’s work
• Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required
• Generate and distribute management reports in accurate and timely manner
• Perform data analysis for generating reports on periodic basis including adhoc
• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
• Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
• Able to interact with the client effectively
• Willing to work in night shift / US timings
• Willing to work in WFO setup

Additional Skills Required:

• Proficient in MS Excel
• Strong ability to analyse raw data, draw conclusions and develop actionable recommendations
• Ability to handle multiple tasks of reporting simultaneously
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
• Solid verbal and written communication skills are required

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Benefits

• competitive benefits package.

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