Senior Specialist CSA

AGDATA India; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical coverage up to INR 7.5 lakh

OPD benefit up to INR 15 thousand

Paternity leaves up to 14 working days

Job summary

AGDATA India is seeking a Sr. Specialist CSA to deliver high-quality customer support and data operations services within its Crop and Animal Health domain. This role focuses on processing data, ensuring accuracy, and resolving complex customer inquiries.

You will support onboarding, create QC documentation, and act as subject matter expert for key processes, while collaborating with cross-functional teams to drive operational excellence.

Qualifications

• 6–8 years of experience in Customer Support, Data Operations, or related roles.
• Strong experience with customer interactions and complex transactions.
• Advanced Excel and business applications proficiency.
• Excellent communication and problem-solving skills.
• Ability to influence colleagues without formal authority.

Responsibilities

• Provide customer support through designated channels while meeting SLAs.
• Perform data entry, validation, cleansing, enrichment, and quality reviews.
• Handle complex customer requests and escalations requiring advanced process knowledge.
• Maintain high levels of accuracy, productivity, and quality across assigned tasks.
• Perform root cause analysis and identify opportunities to improve customer experience and operational efficiency.
• Create, review, and maintain process documentation and knowledge articles.
• Serve as a subject matter expert for assigned processes and workflows.
• Serve as the primary quality SME for AgCore, Data Entry, Daily Files, and Fuzzy Matching processes.
• Perform secondary reviews for high-risk or business-critical records.
• Develop and update QC checklists, audit templates, and quality reporting dashboards.
• Partner with the Senior Manager, Operations to track quality KPIs, error trends, and improvement initiatives.
• Support onboarding and refresher training by sharing common QC findings and best practices.
• Assist in coordinating daily workload distribution based on business priorities.
• Monitor queues, turnaround times, SLA performance, and operational risks.
• Support onboarding and process training for new team members.
• Provide guidance on process-related questions and best practices.
• Support reporting activities, audits, quality reviews, and process improvement initiatives.
• Collaborate with cross-functional stakeholders to ensure smooth operational delivery.

Skills

Customer communication

Analytical thinking

Problem solving

Excel

Tools

Microsoft Excel

Business applications

Job description

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients.

With data services at the core—surrounded by an extensible array of streamlined software solutions—our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries.

Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA are pushing the boundaries of technology to enhance our relationships with our clients.

We are a growing team, focused on adding creative, knowledgeable individuals who are ready to jump right in and make an immediate impact.

• 40+ years of experience in the Crop and Animal Health industry
• More than 20 billion USD sales processed annually
• Over 2,15,000 payments issued via marketing programs yearly

The Sr. Specialist CSA is an advanced individual contributor role responsible for delivering high-quality customer support and data operations services.

This position does not involve direct people management, performance management, attendance tracking, hiring, or employee development responsibilities.

In this role, you will have the below responsibilities…

• Provide customer support through designated communication channels while meeting established SLAs.
• Perform data entry, data validation, matching, cleansing, enrichment, and quality review activities.
• Handle complex customer requests and escalations requiring advanced process knowledge.
• Maintain high levels of accuracy, productivity, and quality across assigned tasks.
• Perform root cause analysis and identify opportunities to improve customer experience and operational efficiency.
• Create, review, and maintain process documentation and knowledge articles.
• Serve as a subject matter expert for assigned processes and workflows.
• Serve as the primary quality SME for AgCore, Data Entry, Daily Files, and Fuzzy Matching processes.
• Perform secondary reviews for high-risk or business-critical records.
• Develop and update QC checklists, audit templates, and quality reporting dashboards.
• Partner with the Senior Manager, Operations to track quality KPIs, error trends, and improvement initiatives.
• Support onboarding and refresher training by sharing common QC findings and best practices.

Operational Coordination & Administrative Support (20%)

• Assist in coordinating daily workload distribution based on business priorities.
• Monitor queues, turnaround times, SLA performance, and operational risks.
• Support onboarding and process training for new team members.
• Provide guidance on process-related questions and best practices.
• Support reporting activities, audits, quality reviews, and process improvement initiatives.
• Collaborate with cross-functional stakeholders to ensure smooth operational delivery.

Our ideal candidate will have…

• 6-8 years of experience in Customer Support, Data Operations, Customer Service, Data Entry, or related operations functions.
• Strong experience handling customer interactions, complex transactions, and operational workflows.
• Experience as a senior analyst, specialist, SME, or process champion is preferred.
• Advanced proficiency in Microsoft Excel and other business applications.
• Excellent communication, analytical thinking, and problem-solving skills.
• Demonstrated ability to influence and support colleagues without direct managerial authority.

How AGDATA will support you:

• Comprehensive medical coverage – up to INR 7.5 lakh for employee and dependents, including parents.
• OPD benefit – coverage of up to INR 15 thousand covering expenses including dental and vision.
• Paternity leaves up to 14 working days with the option to split leave.

Experiencing a work culture that promotes from within: In 2023, 13% of our associates were promoted internally.

Being comfortable in the office: Coming into our brand-new office space? Free snacks and top class facilities will be available for you.

AGDATA is proud to offer equal employment opportunities. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.