Senior Specialist Client Partnership Digital

Randstad Nederland; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Randstad Nederland is seeking an experienced client account professional to manage day-to-day client requests, ensure SLAs are met, and coordinate with delivery teams. The role involves monitoring service delivery, preparing KPI reports, and driving service improvements.

The ideal candidate will analyze client demand trends, support recruiters in building proactive talent pipelines, and identify opportunities for additional services within existing accounts, while ensuring contract compliance

Qualifications

• Experience handling day-to-day client requests and ensuring SLAs are met.
• Monitoring service delivery, escalation, and coordinating resolution with delivery teams.
• Preparing regular client reports, KPIs and review materials for performance discussions.
• Analyzing client demand trends and working with recruiters to maintain talent pipelines.
• Identifying opportunities for additional services or upselling within existing accounts.
• Managing contract compliance and ensuring accurate invoicing and reporting.
• Organizing quarterly review meetings and capturing agreed actions.
• Representing the client voice internally and driving service improvements.

Responsibilities

• Act as the primary point of contact for day-to-day client requests and ensure SLAs are met.
• Monitor service delivery and coordinate resolution with delivery teams.
• Prepare regular client reports, KPIs, and review materials for performance discussions.
• Analyze client demand trends and work with recruiters to maintain talent pipelines.
• Identify opportunities for additional services or upselling within existing accounts.
• Manage contract compliance and ensure accurate invoicing and reporting.
• Organize quarterly review meetings and capture agreed actions.
• Represent the client voice internally and drive service improvements.

Skills

Account management

Client liaison

Sales analytics

Job description

Job Description:

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Acts as the primary point of contact for day-to-day client requests and ensures SLAs are met.


• Monitors service delivery, escalates issues, and coordinates resolution with delivery teams.


• Prepares regular client reports, KPIs, and review materials for performance discussions.


• Analyses client demand trends and works with recruiters to ensure proactive talent pipelines.


• Identifies opportunities for additional services or upselling within existing accounts.


• Manages contract compliance and ensures accurate invoicing and reporting.


• Organizes quarterly review meetings and captures agreed actions.


• Represents the client voice internally and champions service improvements.

Grade Descriptor

• Applies working knowledge of the business, financials, products, the market and account needs


• Contributes to all business development or account management activities


• Drives the development of customized sales materials


• Provides insights, data and analysis to client sales teams


• Develops own (sales) network