Senior Specialist, Client Partnership, Digital

Randstad; New Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

Randstad India in New Delhi is looking for an Account Manager to be the primary contact for key client relationships. You will ensure SLAs are met, monitor service delivery, escalate issues, and coordinate with delivery teams to resolve them.

You will also prepare regular client reports and KPIs, analyze demand trends to support proactive talent pipelines, identify upsell opportunities, manage contract compliance and invoicing, and participate in quarterly review meetings to drive service

Responsibilities

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Acts as the primary point of contact for day-to-day client requests and ensures SLAs are met.
• Monitors service delivery, escalates issues, and coordinates resolution with delivery teams.
• Prepares regular client reports, KPIs, and review materials for performance discussions.
• Analyses client demand trends and works with recruiters to ensure proactive talent pipelines.
• Identifies opportunities for additional services or upselling within existing accounts.
• Manages contract compliance and ensures accurate invoicing and reporting.
• Organizes quarterly review meetings and captures agreed actions.
• Represents the client voice internally and champions service improvements.

Grade Descriptor

• Applies working knowledge of the business, financials, products, the market and account needs
• Contributes to all business development or account management activities
• Drives the development of customized sales materials
• Provides insights, data and analysis to client sales teams
• Develops own (sales) network