Senior Software Engineer - Medallia Developer

Volvo Group; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Volvo Group is seeking a CX Program Developer to join the Global Customer Experience team. You will develop, maintain, and optimize the Medallia platform to capture and act on customer feedback across the journey.

You will work closely with Product Owners to deliver outputs that support Volvo Trucks' CX ambitions. The role requires expert Medallia experience, backend configuration, API integration, and strong data skills.

Qualifications

• Hands-on Medallia development experience.
• Mandatory Medallia Admin & Product Certification.
• Experience designing CX platforms or customer feedback journeys.

Responsibilities

• Develop, maintain, and optimize the Medallia platform across the CX journey.
• Configure backend using Medallia Classic Configurator and integrate APIs.
• Collaborate with Product Owner and managers to deliver outputs for global CX goals.

Skills

Medallia platform development

Medallia Classic Configurator

Medallia Admin

Medallia Product Certification

JavaScript

TypeScript

HTML/CSS

API integration

Data structures / algorithms

Excel / R / SPSS / Stata

Tools

Git

CI/CD

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

As a CX Program Developer, you will join our Global Customer Experience (CX) team, whose purpose is to continuously improve how Volvo Trucks captures, understands, and acts on customer feedback across the complete customer journey. You will play a key role in developing, maintaining, and optimizing our Medallia platform - ensuring that Volvo Trucks remains best-in-class in customer feedback management and insights activation. You will be expected to, over time, become an expert at configuring the Medallia platform, learn technical delivery methodologies, and build knowledge of the surrounding IT landscape. Your main role will be to work closely with the Product Owner and managers in delivering specific outputs that support Volvo Trucks' global CX ambitions.

Our team is responsible for shaping the strategy for how we gather and act on customer feedback across every stage of the Volvo Trucks customer journey – from sales and delivery to uptime and aftermarket services. By consolidating feedback into one analytics engine, we enable insights that drive tangible improvements for our customers and our business.

We are on a mission to enable Volvo Trucks to listen and act on customer feedback globally through one unified platform – empowering a data-driven and customer-centric culture across all markets and functions. To fully leverage the capabilities of our feedback ecosystem, powered by Medallia, we are now looking for a CX Program Developer with strong experience across the Medallia product landscape and the ability to apply best practices to strengthen our global CX capabilities.

With strong experience across the Medallia product landscape and the ability to apply best practices to strengthen our global CX capabilities

Who are you?

• 5-10 years of hands-on experience in development on the Medallia platform.
• Strong experience with the Medallia Classic Configurator for backend configuration and development.
• Medallia Admin and Medallia Product Certification are mandatory.
• Experience in designing or implementing CX platforms or customer feedback journeys.
• Demonstrable knowledge of web technologies such as JavaScript, TypeScript, HTML,CSS, and API integration.
• Understanding of data structures, algorithms, microservices, and distributed systems.
• Strong analytical and problem-solving skills, including data manipulation and insight generation (Excel, R, SPSS, Stata, etc.).

Preferred Skills

• Exposure to AI, Machine Learning, NLP, or Text Analytics.
• Familiarity with data pipelines, APIs, dashboards, and customer data platforms.
• Experience working in international teams across multiple stakeholder groups.
• Knowledge of the commercial vehicle industry or B2B environments.
• Familiarity with CRM platforms such as Salesforce.
• Experience with version control (Git), CI/CD pipelines, automated testing, and Agile/Scrum practices.

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you.

At Volvo Group, we believe in the value of in-person collaboration and connection. Our general principle is that employees work from the office.

The final date to apply is September 25.

Volvo Group never requests any form of payment or fees from candidates at any stage of the recruitment process. Any such demand is a scam.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Group Digital Technology & Operations (DTO)

is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.

In some countries and for specific positions within Volvo Group Digital Technology & Operations, background checks (verification of selected information provided by the candidate) may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.