Senior Administrator - System Database ( DA1 )

Microland Limited; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Microland Limited is seeking a Senior Administrator - System Database (DA1) to manage MSSQL and Azure SQL databases. The role emphasizes proactive monitoring, troubleshooting, and efficient ticketing with strict SLA adherence.

You will coordinate RFCs, participate in CAB approvals, and collaborate with L3 SMEs and vendors when resolving complex issues. This position requires an Any Graduate qualification and strong SQL expertise.

Qualifications

• Bachelor's degree or equivalent.
• Strong knowledge of MSSQL and Azure SQL.
• Experience with incident management and ticketing systems.

Responsibilities

• Proactive database monitoring and health checks for MS SQL and Azure SQLDB.
• Troubleshoot incidents, identify root causes and implement resolutions.
• Coordinate with L3 SME and 3rd party vendors when required.
• Prepare RFCs and present changes to CAB for approval.
• Maintain detailed tickets with steps, outcomes and SLA adherence.
• Provide shift handover reports and ensure timely updates.

Skills

MSSQL

Azure SQL

Database monitoring

Troubleshooting

Ticketing & SLA

SSMS

Education

Any Graduate

Job description

Senior Administrator - System Database ( DA1 )

Job Description :

Education Qualification : Any Graduate

Certification : Technology | MSSQL Certification

Skills required are :

• Proactive monitoring: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
• Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or KB for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
• Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, elevate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.

Process:

• Prepare RFCs and represent RFC in the CAB for approval of changes. Assign approved changes to L2 group to implement them
• Conduct repeat incident analysis to identify proactive problem tickets and work on the permanent fix for the issues
• Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
• Prepare a detailed shift handover report for the next shift engineer
• Constantly track tickets for SLA adherence and elevate on deviations as defined in the process.

MS SQL:

• Performs database space/health monitoring tasks.
• Handles user access requests and simple permission changes.
• Supports routine backups and job failure resolution.
• Executes DBCC checks under direction.
• Assists L1 engineers in troubleshooting.

Azure SQL DB:

• Familiar with Azure SQL connectivity models and networking basics.
• Understands service tiers, DTU/vCore models.
• Basic knowledge of Azure Monitor and Alerts.