Senior Site Reliability Engineer

Wolters Kluwer N.V.; Pune District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Wolters Kluwer is seeking a Senior Site Reliability Engineer to bridge code and production, designing observability into system architecture and driving long‑term improvements. You will work primarily from our Pune office, collaborating with the SRE team in the Netherlands and acting as the first point of contact for production issues within engineering.

You’ll join a growing SRE organization, influence technical direction, and help define reliability metrics, SLIs/SLOs, and deployment

Qualifications

• 5+ years of experience as a Site Reliability Engineer.
• Strong experience with monitoring, alerting and observability in production.
• Experience with Datadog, Grafana, Log Analytics and/or Prometheus.
• Proven ability to design and work with SLI’s, SLO’s and reliability metrics.
• Hands‑on coding experience (C#/.NET) in production environments.
• Experience building automation to improve system reliability and reduce toil.
• Experience working with Azure or AWS/GCP cloud platforms.
• Excellent communication and cross‑functional collaboration.

Responsibilities

• Engineer reliability into a large-scale Azure SaaS platform.
• Design, implement, and continuously improve monitoring, alerting, and observability solutions.
• Define and improve SLI’s, SLO’s and error budgets with engineering teams.
• Build automation to reduce operational risk and eliminate manual toil.
• Analyse incidents end‑to‑end and translate learnings into structural improvements.
• Perform deep debugging and optimization of production issues across code, services and infra.
• Improve how teams use metrics, logs and traces to understand system behaviour.
• Collaborate with software and platform engineers and support teams.
• Contribute to incident response with focus on learning and prevention.
• Support deployment strategies and execution.
• Provide advanced technical support to help user issues.

Skills

SRE experience

Monitoring & observability

SLI/SLO design

Automation scripting

Azure Cloud

AWS / GCP

Code in production (C#/.NET)

Communication skills

Tools

Datadog

Grafana

Log Analytics

Prometheus

Job description

The role As a Senior Site Reliability Engineer, you work close to both the code and production environments. You design and build solutions that make our platform measurable, predictable, and resilient. You ensure a high level of user satisfaction through preventative maintenance, effective troubleshooting, and the rapid resolution of complex production issues. Ensuring robust performance in a high‑stakes environment is a key responsibility of this role. Rather than “running” systems, you engineer reliability into them. You help define and implement SLI’s and SLO’s, build meaningful monitoring and alerting, and automate away operational risk. You collaborate with product and platform teams to ensure reliability is treated as a core software quality. This is not a classic DevOps or operations role. We are looking for an experienced engineer who is comfortable changing application code, designing observability as part of system architecture, and driving long‑term improvements in how we build and operate software. You will work primarily from our Pune office, while collaborating closely with the rest of the SRE team in our Dutch office. In Pune, you will also act as the first point of contact for production related issues within our engineering organization. You’ll join a growing a Site Reliability Engineering team that is still evolving, offering significant opportunity to influence technical direction, standards, and ways of working.

What will you do?

• Engineer reliability into a large-scale Azure SaaS platform
• Design, implement, and continuously improve monitoring, alerting, and observability solutions
• Define and improve SLI’s, SLO’s and error budgets together with engineering teams
• Build automation to reduce operational risk and eliminate manual toil
• Analyse incidents end‑to‑end and translate learnings into structural improvements
• Perform deep debugging and optimization of production issues across application code, services and infrastructure
• Improve how teams use metrics, logs and traces to understand system behaviour
• Collaborate closely with software engineers, platform engineers and support teams
• Contribute to incident response when needed, with a strong focus on learning and prevention
• Support deployment strategies and execution
• Provide advanced technical support to help user issues

Your skills & experience

• 5+ years of experience as a Site Reliability Engineer
• Strong experience with monitoring, alerting and observability in production environments
• Experience with Datadog, Grafana, Log Analytics and/or Prometheus
• Proven ability to design and work with SLI’s, SLO’s and reliability metrics
• Hands‑on coding experience (preferable C#/.NET, but not required) in production environments
• Experience building automation to improve system reliability and reduce toil
• Experience working with preferable Microsoft Azure or in another major public cloud providers like AWS, GCP
• Comfortable working with live production systems and customer data
• Understanding of performance optimization techniques
• Excellent communication skills, including direct interaction with users
• Strong cross‑functional collaboration skills

Nice to have

• Experience with distributed systems or large SaaS platforms
• SQL knowledge and understanding of relational databases
• Experience working in regulated or compliance‑sensitive environments

Soft skills

You think like an engineer when things go wrong, curious, analytical and focused on long‑term improvement. You care about why systems fail and how to prevent that failure from happening again. You question existing reliability practices, alerts and assumptions, and use data, incidents and metrics to drive measurable improvements. You enjoy collaborating across teams and see reliability as a shared engineering responsibility.

Why this role at Wolters Kluwer?

You work on a mission‑critical SaaS platform with real customer impact You influence how reliability and observability are engineered into software You help shape SRE and reliability practices in a growing, evolving team You get ownership, trust and space to improve how we build and operate software You work in an open, pragmatic, international and engineering‑driven culture

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Diversity & Inclusion

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI‑powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI‑powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert‑validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI‑powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud‑based, AI‑powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190‑year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well‑being are important to us. Our well‑being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well‑being: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.